Top Operations & Support Jobs in Philadelphia, PA

Leads an independent quality and research-partnership function supporting crowd-based AI training data operations. Oversees onsite Site Program Leads, maintains separation from delivery teams, partners directly with research stakeholders, translates research needs into crowd data projects, and supports project stand-up. Owns capacity planning, utilization, governance, talent pipelines, escalation protocols, and client engagement while serving as a senior individual contributor.

Supports payment operations across processors and regions, including chargeback and PayPal disputes, payment inquiries, authorization and decline analysis, data normalization, processing-cost review, invoice validation, and reconciliation. The role investigates anomalies, coordinates with sellers and internal teams, maintains documentation, and produces recurring operational analysis. Weekend coverage is required, with two weekdays off.

Provide first-line customer support through phone, text, and email. Become an expert in Clair’s signup, earned wage advance, and repayment products; resolve financial questions; and deliver an exceptional user experience. Collaborate with product, technology, and partner teams to investigate issues and improve support. The role requires strong communication, numerical aptitude, Zendesk experience, and enthusiasm for fintech and supporting hourly workers.

Leads Professional Development scheduling operations, supervising scheduling staff and coordinating authors, associates, sales, contracting, finance, and operations teams. Oversees workshop submissions, complex scheduling requests, master schedules, deadline adherence, contract alignment, and issue resolution. Monitors scheduling KPIs, reports on performance, and improves workflows to increase efficiency, accuracy, responsiveness, and timely customer delivery.

Designs, optimizes, and scales business systems and operational processes across Salesforce, HubSpot, and related technologies. Translates stakeholder needs into requirements, process maps, solution designs, data models, integrations, and acceptance criteria. Leads cross-functional systems initiatives, supports release validation and change management, improves data quality and reporting, and establishes governance and documentation standards. Partners with Revenue Operations, Sales, Customer Success, Marketing, Finance, Product, Engineering, QA, and platform administrators.

Investigates, evaluates, and resolves complex construction defect liability claims. Reviews policy coverage, determines liability, establishes reserves, authorizes payments, negotiates settlements, manages litigation strategy with defense counsel, and identifies recovery opportunities. Prepares claim reports, participates in reviews, and mentors new hires. The role requires independent judgment, strong negotiation and analytical skills, claims licensing, and substantial complex-loss claims experience.

Provides Tier 1 help desk and customer support for SBA loan processing systems. Assists staff, borrowers, and lenders with applications, document uploads, online forms, and technical issues through phone, email, and ticketing systems. Reviews and routes inquiries, verifies application completeness, identifies missing or duplicate information, protects confidential data, and escalates issues appropriately. Maintains responsive service in a remote, federal-program environment while following security, privacy, VPN, and service-level requirements.

Manages claims and litigation activities, including coverage analysis, reserves, liability evaluation, settlements, defense counsel oversight, audits, policies, workflow, reporting, and staff performance. The role supervises claims professionals handling medical malpractice and severe bodily injury claims, ensures regulatory and company compliance, supports training and strategic planning, and advises leadership on claim status and settlement decisions.

Provide remote administrative support including calendar and email management, preparing reports and presentations, conducting research, compiling data, and performing general administrative tasks to ensure efficient office operations.

Leads a distributed customer experience and fulfillment organization supporting approximately 20,000 monthly interactions. Owns support performance, fulfillment SLAs, returns, refunds, partner accountability, reporting, and operational improvement. Develops managers and frontline teams while building AI-first automation across Shopify, Gorgias, Yuma, and related tools to scale service efficiently without sacrificing customer experience.