Top Customer Success Jobs in Philadelphia, PA
The Implementation Specialist will support enterprise clients in launching and optimizing their use of Triple Whale's software, facilitating a smooth onboarding process and helping clients achieve their goals. Responsibilities include conducting launch calls, troubleshooting technical issues, and running check-ins during the trial period.
As a Customer Success Manager at GoFundMe, you will provide coaching support to organizers, ensuring they have the resources needed for successful fundraising. You'll assist in interactions between departments, identify customer needs, engage in learning about technical issues, and help with project management tasks while maintaining performance metrics related to Gross Donation Volume (GDV).
The Customer Success Manager role involves managing Enterprise customer relationships, ensuring they receive maximum value from Halo's solutions, driving customer engagement, and overseeing expansions and renewals. Responsibilities include onboarding customers, managing account health, conducting business reviews, and advocating for customer needs with the product team.
Client Partner role at TopBloc, a Workday boutique partner firm. Responsibilities include developing partnerships with Help Desk customers, serving as an account manager, managing client escalations, and advocating for Workday adoption. Physical requirements include prolonged periods of sitting at a desk. Benefits include competitive salary, health insurance, paid leave, gym subsidy, retirement savings plan, and employee assistance program.
As a Support Specialist, you will provide expert support for our SaaS product, assisting customers with technical inquiries related to API integration, regulatory compliance, and product usage. You'll manage customer communications and collaborate with various teams to resolve issues efficiently, while continuously expanding your technical skills.
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As a Regional Events Specialist, you will coordinate regional event campaigns, maintain relationships with partners, collaborate with sales leads, manage marketing activities, track event metrics, and report on regional marketing activities to enhance market awareness for StackAdapt.
The Field Implementation Specialist is responsible for planning and executing product implementations, managing customer resources, providing operator training, and ensuring quality throughout the project. The role requires extensive communication with stakeholders, project tracking, and adherence to company policies while traveling to client locations to support equipment setup and validation.
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The Senior Customer Support Representative is responsible for managing high-priority customer requests, resolving technical questions, and ensuring compliance with service level agreements. They will develop expert knowledge of the company’s products and workflows while collaborating with technical teams to address customer escalations and support issues.
Client Operations Specialist at Vise, responsible for overseeing account setup, document management, and internal operations tasks. Requires 2-4 years of financial services operations experience with proficiency in various software tools.
The Client Relationship Executive at Enlace Health manages client relationships throughout the lifecycle of accounts, focusing on maintaining satisfaction and delivering value through strategic initiatives. This role involves cultivating relationships with key decision-makers and leveraging data to enhance client experiences and drive account growth.
Top Companies in Philadelphia, PA Hiring Customer Success Roles
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