Top Tech Jobs & Startup Jobs in Orlando, FL

Leads the end-to-end customer support organization, owning service-level performance, case resolution, quality assurance, workforce planning, tooling, and operational scalability. Builds technically skilled support teams, career ladders, training systems, and high-performance culture. Partners with Product and Engineering to turn support insights into roadmap improvements and reduce future case volume. Establishes data-driven processes, dashboards, AI-assisted resolution oversight, and strategic operating models for a growing SaaS healthcare platform.

Leads product strategy, roadmap development, prioritization, product metrics, and go-to-market execution for a marketing planning and analytics platform. Manages and coaches product managers while acting as an individual contributor on key initiatives. Partners with the CEO, engineering, sales, marketing, and leadership teams to deliver API-based, data-heavy statistical and machine learning products for technical B2B SaaS customers.

Drives new-logo acquisition and revenue growth across complex banking and credit union accounts. Owns enterprise sales cycles from prospecting through contract execution, leads executive discovery, develops account-based strategies, negotiates complex agreements, forecasts pipeline, and consistently achieves quota. The role collaborates with Product, Marketing, Sales Engineering, and executive leadership, represents the company at industry events, provides market intelligence, and mentors less experienced sales professionals.

The Lead AI Insights Engineer will develop and deploy AI solutions in healthcare, focusing on unstructured data processing and clinical outcomes, collaborating across teams.

Provides customer onboarding, tier-one technical support, training, troubleshooting, and service coordination for digital dentistry, CAD/CAM, imaging, hardware, and software products. Maintains knowledgebase articles, databases, reports, documentation, and task tracking. Coordinates installations, vendor support, equipment updates, staff assignments, and customer issue escalation while partnering with sales, field technicians, trainers, and internal teams.

Own the full enterprise sales cycle for Fortune 2000 accounts across targeted verticals, from prospecting through negotiation and close. Carry and exceed quota, build qualified pipeline, manage forecasts and Salesforce CRM hygiene, and execute account-based strategies. Navigate complex stakeholder groups, engage executive buyers, represent Trackforce at industry events, and collaborate with Sales Engineering, Customer Success, Product, and Marketing. The role requires disciplined MEDDPICC selling and supports vertical go-to-market initiatives.

Own Jerry’s Reddit presence by developing community strategy, creating educational and culturally relevant content, managing reputation and crisis responses, tracking engagement and referral metrics, and feeding Reddit insights to Product and Content teams. The role requires deep knowledge of Reddit communities, organic social marketing, search optimization, and empathetic public communication.

Translates business needs into technical requirements, leads stakeholder discovery, creates user stories and process documentation, performs impact analysis, and manages requirements across the SDLC. Partners with Product, Engineering, QA, and business teams to support software delivery, integrations, UAT, releases, reporting, and process improvements. Uses advanced SQL and data analysis to validate requirements and inform decisions. Requires fluent English and Spanish communication.

Own a portfolio of higher education SaaS partners, serving as their strategic advisor and primary contact. Lead adoption, business reviews, renewals, and expansion opportunities while maintaining forecasts and pipeline documentation. Analyze partner data, create ROI-focused reports and presentations, recommend strategies tied to institutional goals, and advocate for partners internally. Collaborate with Sales, Product, Marketing, and Engineering to improve customer outcomes and platform value. The role is fully remote with quarterly campus travel.

Lead product demonstrations, proofs of concept, and short-cycle trials for FP&A leaders evaluating Aleph’s AI-native platform. Configure solutions, answer finance and product questions, translate AI capabilities into business value, and guide technical evaluations through decision. Engage CFOs and senior finance stakeholders while partnering with go-to-market, Product, and Engineering teams to improve positioning and roadmap decisions.