Top Healthtech Operations & Support Jobs

Manage and coordinate application releases and infrastructure maintenance, ensuring stable deployments and compliance with change management policies. Collaborate across teams to improve CI/CD processes, handle deployment automation, and provide post-release support. Lead go-live activities and document workflows.

Obsidian Therapeutics seeks candidates for its Talent Community for dynamic roles in engineering precision cell and gene therapies, despite not listing specific positions.

Provide Tier 1 technical and administrative support to patients, providers, and pharmacies via phone, chat, and email. Troubleshoot platform issues, assist with onboarding, handle payments and records, document interactions in Zendesk, and escalate to Tier 2 or clinical teams as needed while maintaining HIPAA compliance and excellent customer service.

Lead GTM reporting, design scalable Salesforce KPI frameworks, translate business needs into developer-ready Salesforce requirements, apply AI to automate workflows, and partner with Sales and Customer Success on process design, change management, and cross-platform reporting.

Manage and optimize Salesforce and Pardot environments, lead Pardot administration and marketing automation, design scalable automations and integrations, enforce data governance, build reports and attribution, support users via tickets and enablement, and partner cross-functionally to drive GTM outcomes.

Manage and evolve the Commercial Salesforce instance: configure Flows, validation rules, objects, and integrations (HubSpot, SalesLoft, LeanData, Slack); ensure data integrity and reporting; partner with Sales, Marketing, Product, and Finance to streamline GTM processes; provide user support, training, documentation, and drive a roadmap for scalable system solutions.

Manage full contract lifecycle for federally, state, city, and privately funded public health programs: negotiate scopes and budgets, monitor contractor performance and spending, ensure funder compliance (e.g., 2 CFR 200), provide technical assistance, conduct site visits, and complete closeout and final reporting.

Lead the development of pharmacovigilance infrastructures, safety systems, and processes for AI-driven patient interactions, ensuring compliance and safety.

Provide desktop and remote help-desk support, install/configure hardware and software, maintain inventory and ticketing, troubleshoot networking and A/V, enforce cybersecurity best practices, and ensure IT compliance in a Class III medical device environment.

Handle incoming customer calls with empathy; enter orders and update Salesforce; use CRM/ERP and Microsoft Office; resolve issues, manage distributor relationships, and identify sales leads while meeting quality metrics.