Top Fintech Operations & Support Jobs

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Oversee daily branch operations, supervise and train front-line staff, ensure compliance with policies and regulations, manage customer service standards, reconcile cash and reports, and support performance and operational targets.

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Lead and improve business processes by collecting data, driving issue resolution, documenting procedures and process flows, and partnering with stakeholders to deliver process improvements that reduce risk and impact the bottom line.

Provide expert customer service for complex fraud claims: investigate and resolve escalations, ensure compliance, de-escalate situations, guide peers, report trends, and recommend process improvements to enhance customer experience.

Lead and manage a front-line Affidavits/Sworn Documents team (10-20 associates), drive performance metrics, deliver coaching and reviews, manage operations and projects, ensure compliance, coordinate audits, and handle administrative duties to meet business goals.

Provide timely, high-quality customer service to field and home office staff on benefits, compensation, and sales reporting. Resolve routine and some complex inquiries, escalate as needed, follow set procedures, document communications, support teammates, and continually improve processes while handling confidential data.

Provide administrative support for group term life benefits: enter and maintain enrollment and portfolio data, troubleshoot systems, research escalations, handle referrals, support projects, and participate in customer meetings to resolve issues and explain procedures.

Drive enterprise growth by diagnosing high-leverage opportunities, owning end-to-end initiatives, and building repeatable systems, playbooks, and automation. Join a Client Strategy, Client Implementations, or Compliance team to scale integrations, deepen client relationships, or turn compliance into a competitive advantage.

Support a core P&L by identifying operational problems, analyzing data (SQL, BI), building predictive models, driving cross-functional alignment, and owning end-to-end implementation to improve customer experience and revenue.

Manage catastrophic and large-loss workers' compensation claims end-to-end: investigate, determine compensability, set reserves, control litigation, negotiate settlements (including structured settlements and MSAs), collaborate with stakeholders, mentor junior adjusters, and improve claims processes to achieve favorable outcomes and regulatory compliance.

Provide technical support and incident response for enterprise partners using Wise Platform. Troubleshoot and debug REST APIs and SWIFT integrations, analyze logs and databases, respond across email/chat/phone/video, coordinate during high-severity incidents, and share trends with product and engineering to improve the platform.

Lead cross-functional initiatives to improve customer support experience by synthesizing frontline insights, prioritizing improvements, embedding in product development, and driving adoption of automation and AI. Own end-to-end delivery, define success metrics (CSAT, NPS, FCR, AHT), build a high-performing team, and influence senior leadership to scale support tooling and processes.

Lead and build the secured lending vendor oversight function, managing critical third-party lifecycle activities: inventory, risk tiering, due diligence, performance monitoring, issue remediation, contingency/exit planning, and producing exam-ready governance and reporting for bank partners and regulators.