Top Operations & Support Jobs

Investigate and resolve complex commercial liability insurance claims. Responsibilities include reviewing coverage, evaluating liability and damages, taking statements, analyzing exposures, setting reserves, negotiating settlements, managing litigated and non-litigated bodily injury claims, coordinating with legal counsel and service providers, and maintaining regulatory and policy-compliant documentation.

Provides remote Level 0 and on-site Level 1 technical support for university users. Responsibilities include ticket escalation, account creation and maintenance, troubleshooting, documentation, classroom technology checks, audio/visual event support, equipment inventory, and identifying broader technical issues through ticket metrics. The role also includes participation in IT meetings and professional collaboration with university staff and vendors.

Monitors production applications, infrastructure, integrations, and technology services using observability tools. Validates alerts, performs initial technical triage, reviews logs and telemetry, assesses impact, and escalates incidents according to established procedures. Maintains alert and incident records, supports Incident Management, monitors systems after releases or remediation, participates in shift handoffs, and identifies monitoring gaps and recurring alerts. The role also maintains operational documentation and supports continuous improvement of monitoring and incident-readiness practices.

Provides phone, email, and live-chat support for customer orders, products, services, returns, and inquiries. Manages an assigned territory, documents customer contacts, handles RMAs, resolves disputed credit items with the credit department, and escalates issues when necessary. The role also identifies customer service and product concerns, supports process improvements, and maintains ethical business practices.

Own InvestNext’s commercial systems, data governance, Salesforce architecture, reporting, forecasting, integrations, enrichment, automation, and vendor relationships. Establish trusted metric definitions and data quality, connect sales, marketing, customer success, finance, and revenue tools, and deliver reliable dashboards and insights. Lead intake, prioritization, testing, change communications, training, and adoption for new systems. Serve as the autonomous technical owner and support resource for the commercial technology stack.

Oversees accounting functions, billing, resident statements, collections, payroll support, employee records, recruiting assistance, compliance tracking, office supplies, and front desk staff management for a senior living community.

Manages daily office administration and supports shopping-center property management operations. Responsibilities include coordinating calendars and meetings, maintaining records, overseeing financial administration, accounts payable and receivable, vendor relations, staff supervision, recruiting and training, marketing support, inspections, crisis management, and retailer, shopper, and vendor communication. The role also supports budgeting, leasing administration, procurement, compliance, and special projects while serving as Manager on Duty when required.

Serves as a strategic advisor and execution partner to the President, CEO, and Executive Team. Leads enterprise-wide strategic initiatives, cross-functional projects, executive and board coordination, organizational priority tracking, stakeholder engagement, presentations, analysis, and change communication. Facilitates meetings, monitors commitments and risks, prepares executive materials, and advances organizational goals through collaboration, accountability, and influence without direct supervisory authority.

Leads stakeholder discovery, process mapping, workflow redesign, data analysis, and requirements development across IT and business initiatives. Translates ambiguous problems into actionable requirements, user stories, acceptance criteria, and measurable improvements. Partners with technical teams, project managers, process owners, and vendors to evaluate options, support testing and implementation, and assess outcomes. Maintains process documentation, communicates risks and decisions, and drives operational readiness and continuous improvement.

Provides Tier I technical support for proprietary software through phone, email, and remote access. Troubleshoots and resolves application issues, escalates unresolved problems, documents support activities, analyzes gathered data, builds client relationships, and deploys and trains clients on software applications and new versions.