Graduate Assistant IT User Services (31086)

This position is responsible for providing Level 0 technical support to all members of Ottawa University and Level 1 technical support for the members of the designated campus location. This position will also assist and attend IT team meetings for observational and educational purposes.  

Essential Functions: 

• Level 0 support (Remote and Telephonic) for all users at the University level. Including, staff, faculty and students. 
• Level 1 support (in-person) for all users at the GA’s designated location. 
• Escalate tickets to appropriate technology groups.  
• Aid in troubleshooting technical and operational issues with other full-time members of the information technology staff.
• Create new faculty and staff accounts.
• Change account details on existing employees.
• Observe existing documentation.
• Work with the user services team to modify existing documentation.
• Work with the user services team to create new documentation.
• Successfully identify technical issues that potentially impact multiple systems based on ticket metrics.  Perform daily checks of classroom technology and video conferencing equipment.
• Understand and maintain equipment needs for the designated campus location.
• Support live events regarding audio/visual equipment, as needed.
• Maintain, support, and inventory all equipment for the designated campus location.
• Understand the University’s policies and procedures and exercise judgment accordingly. Provide leadership with whom you work through your conduct, attitude and professionalism. Represent the information technology organization and the University to faculty, staff, students and external vendors in a way that reflects well on the University.
• Other duties as assigned

Required Education: Earned bachelor's degree

Preferred Experience:

• Proficient understanding of computer technology. 
• Excellent communication skills. 
• Basic knowledge of enterprise technical concepts.
• Basic knowledge of audio/visual equipment.     

Additional Eligibility Requirements: 

Working Conditions: 
(Physical attributes required to perform job duties with or without reasonable accommodation - examples: sitting, lifting, bending, driving, environmental factors or elements, noise level, stairs in a building, or other factors that will affect working conditions)

Travel Requirements:  

• If travel is required, list type and approximate percentage:      
• Responsible for driving students and University vehicles as part of job duties: 

Standard University Expectations:

• Be mindful and supportive of the Mission of Ottawa University.
• Understand and follow the University’s policies and procedures and exercise good judgment accordingly. Assure that University and student information is managed in a confidential and ethical manner in accordance with the University’s Code of Conduct and Ethics.
• Manage your staff in accordance with University personnel policies. Encourage collaboration among the staff, provide regular evaluation and feedback, and facilitate developmental opportunities.
• Model and encourage collaboration among University offices and campuses assuring effective communication and operations.
• Provide leadership through conduct, attitude, and professionalism. Represent the University to students, external groups, faculty, and staff in a way that reflects positively on the University.
• Exercise inclusivity in your daily actions in accordance with the University’s Mission Statement, Statement of Spiritual Identity, and Statement of Inclusion, Openness, and Community.

Graduate Assistant General Information:
A limited number of graduate assistants are available through various departments and campus locations.

The selected candidates will be granted tuition waiver (18 credit hours per year) for one of Ottawa University's graduate programs, a partial meal allowance and a bi-weekly living stipend paid over 12 months. Renewals for a second year are based on the evidence of academic performance and quality execution of assigned duties.

International candidates are only eligible to pursue the on-campus MBA degree of the programs that are offered. International students must also be able to secure an F1 student visa and meet the international admissions criteria for acceptance into the Ottawa University MBA program.

Appointments are generally made to those students who have shown superior aptitude in their field of study as an undergraduate and who appear likely to render a high quality of service to the University through their appointment and service activities.
 

All Graduate Assistants must be eligible to work in the United States and present the proper documentation to the Human Resources Department prior to beginning their graduate assistantship.

Academic Requirements

An individual must first be accepted and enrolled in an Ottawa University graduate program to be eligible for appointment as a Graduate Assistant. Admission requirements are as follows:

1) Completed online admissions application at: https://www.ottawa.edu/

2) REQUIRED application fee

3) Submission of official undergraduate transcripts (3.0 GPA – minimum requirement) earned     bachelor’s degree.

4) Submission of a personal statement regarding career goals and three professional references.

5) Other items as identified by the specific academic program

Application Requirements

Applicants must submit the following materials to be considered for employment.

• A completed employment application is required.
• Candidates should attach cover letter and resume.

Our University

Ottawa University “prepares professional and liberal arts graduates for lifetimes of personal significance, vocational fulfillment, and service to God and humanity” from residential campuses in Ottawa, Kansas (established 1865) and Surprise, Arizona (established 2017) and from professional and online campuses in Kansas City, Phoenix, and Milwaukee.

Ottawa University is a regionally accredited, church-related, student-centered, private comprehensive university that strives to integrate faith, learning, and life in the academic experiences of students.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Ottawa University is committed to equal employment opportunity and does not unlawfully discriminate in recruitment or employment on the basis of race, age, sex, color, religion, disability, national origin, sexual orientation, genetic information, or any other characteristic protected by law.