Top Operations & Support Jobs

Provides Level 1 technical support through phone, email, chat, and ticketing systems. Responsibilities include diagnosing basic hardware, software, network, account access, and peripheral issues; installing and updating software; documenting resolutions; maintaining IT asset records; contributing to knowledge bases; escalating complex issues; and communicating clearly with users. The role also requires adherence to security policies, incident reporting, mentoring, and possible holiday work.

Lead high-priority, cross-functional strategic initiatives across Element Mobility from concept through execution. Build business cases, operating models, management cadences, OKR tracking, dashboards, and executive decision materials. Identify risks and blockers, align stakeholders across Product, Technology, Commercial, Operations, Finance, Legal, and Risk, and maintain accountability for measurable outcomes and leadership visibility.

Provides on-site technical support for Windows devices, Active Directory, Microsoft 365, hardware, software, and basic networking. Manages tickets, troubleshoots issues, documents resolutions, supports plant and office users, collaborates with remote IT teams, and trains end users. The role is based in downtown Houston with occasional visits to a Pasadena plant requiring provided PPE.

Leads liquid cooling services operations, including fluid management, direct-to-chip service delivery, remediation planning, process development, costing, proposals, field coordination, KPI reporting, and customer issue resolution. Establishes standardized procedures across project deployment, engineering, sales, suppliers, and field services. Requires technical understanding of mechanical systems, service estimating ability, strong communication, and experience managing complex service or installation programs.

Provides high-level executive assistance to an EVP of Sales, including calendar and travel management, meeting preparation, correspondence, reports, events, expenses, procurement, approvals, onboarding, and special projects. Partners with cross-functional leaders, tracks priorities and action items, maintains confidentiality, improves administrative processes, and supports a distributed workforce using collaboration and conferencing tools.

Provides on-site Tier II helpdesk support for NIPRNET and SIPRNET customers at Scott AFB. Troubleshoots, diagnoses, and resolves workstation and peripheral hardware/software issues, performs workstation imaging, installations, upgrades, and replacements, and maintains a monthly knowledge database of service-request resolutions.

Handles 40–60 daily client calls, provides accurate customer service, updates client management systems, processes insurance applications and policy changes, issues proof of insurance, reviews documentation, meets deadlines, maintains confidentiality, and builds client relationships. The role requires multitasking, organization, attention to detail, Microsoft Office proficiency, and obtaining a P&C license within 30 days.

Provides strategic administrative support to the CEO by managing calendars, communications, meeting preparation, commitments, travel, records, and follow-up. Supports philanthropy through donor meeting coordination, donation processing, acknowledgments, mailings, and events. Maintains confidential executive, board, personnel, and donor information while using Microsoft 365 and approved systems. The role requires strong organization, discretion, communication, judgment, and reliable follow-through in a nonprofit environment.

Leads consultant onboarding, credentialing, mobilization, readiness, and lifecycle operations. Owns the Consultant Concierge service, including issue intake, triage, escalation, SLAs, and resolution. Aligns consultant supply with sales demand, manages readiness data and dashboards, improves workflows through automation and AI, and partners with Talent, Sales, Delivery, IT, HR, Compliance, Legal, Finance, and Operations. Provides team leadership, process governance, transformation support, and escalation management across Sales Enablement.

Supports business and networkwide applications by gathering client requirements, configuring system specifications, evaluating deployments, and ensuring application integration. Analyzes operational data and recommends process and system improvements. Requires a bachelor's degree in computer science and at least one year of experience or equivalent education and experience.