Top Operations & Support Jobs

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, managing schedules, minimizing operational risk, identifying customer financial needs, promoting digital banking solutions, and connecting customers with bankers. The role also helps motivate branch staff, handles escalations, follows compliance policies, and supports the branch manager with daily operational activities.

Improves branch network performance through scalable workshops, targeted coaching, branch visits, and support for District Managers and branch leaders. Facilitates training on management routines, behavior development, affluent and small-business activities, partner referrals, and operating-model changes. Identifies performance opportunities using branch observations, feedback, P&L, and scorecard metrics; supports pilots, rollouts, meetings, and employee evaluations while influencing stakeholders without direct authority.

Supports real estate asset managers and fiduciary account administration for high-net-worth clients. Responsibilities include researching complex account issues, processing real estate transactions and distributions, completing compliance documentation, reviewing risk reports, identifying process improvements, and interacting with internal and external customers. The role requires independent judgment, strong organization, analytical ability, attention to detail, and proficiency across multiple systems.

Investigates payment inquiries for global financial institution clients, including incorrect SWIFT, FEDWIRE, CHIPS, and Telex instructions. Sends, corrects, returns, cancels, holds, and re-effects payments while maintaining accurate records. Performs routine clerical operations such as logging, batching, distributing, filing, photocopying, answering phones, and handling mail. Works under close supervision, follows established procedures, escalates issues appropriately, and supports payment processing pools during US shifts and local holidays.

Support the CRE COO by producing, automating, and refining business-level reports; partner with business and finance to ensure data accuracy; manage control group requests; support onboarding/offboarding; maintain procedures and job aids; track portfolio monitoring deadlines; and assist with governance, risk identification, escalation, and remediation to meet compliance requirements.

Supports branch operations by processing and approving teller transactions, assisting customers, promoting digital banking solutions, identifying financial needs, and managing risk. Supports the branch manager with scheduling and operational tasks, resolves teller-line issues, escalates concerns, and helps motivate employees to meet business objectives while following banking policies and compliance requirements.

Review and process wire transfers and money movement requests for affluent clients, perform AML/OFAC/Travel Rule and fraud checks, validate documentation, identify and escalate risks, prepare correspondence, support reporting, queue management, process improvements, automation/AI initiatives, and train/onboard team members while meeting SLAs.

Perform low-complexity securities lifecycle tasks, resolve basic trade and cash issues, monitor daily securities and cash production, support onboarding, reconciliations, documentation review, and implement process improvements while collaborating with internal and external stakeholders.

Supervise customer service representatives handling inquiries, complaints, and disputes while ensuring timely, compliant, high-quality resolution. Improve service policies, procedures, and risk controls; make supervisory decisions; manage staffing and resources; collaborate with internal partners; interact with customers; and mentor, develop, and help hire team members.

Leads teller-line operations, risk controls, scheduling, customer support, issue resolution, compliance, and service quality across a branch district. Coaches and develops employees, manages staffing and financial resources, supports hiring, and escalates customer or operational concerns. The role also assesses customer needs and refers interested customers to SAFE team members for dwelling-secured products while meeting Loan Originator regulatory requirements.