Top Operations & Support Jobs

Leads field operations across local and remote markets, managing Field Service Managers, Inventory Specialists, and 25–30 technicians. Oversees daily site activity, operational performance, customer experience, safety, staffing, scheduling, and execution of business objectives. Coaches and develops teams, analyzes performance data, uses AI productivity tools to improve workflows, and establishes accountability and career development structures.

Provides administrative support to the IT Department by managing executive schedules, travel, expenses, communications, office operations, supplies, equipment, meetings, and departmental events. The role improves workflows, coordinates cross-functional initiatives, handles confidential information and vendor relationships, and uses Google Workspace and AI productivity tools to streamline daily operations.

Handle inbound calls from existing DISH TV customers seeking cancellation, de-escalate frustrations, identify retention opportunities, and present tailored offers. Responsibilities include cross-selling Wireless and Broadband products, maintaining empathy during high-volume calls, and meeting sales and retention objectives. No prior experience is required, and paid training is provided. The role is full-time and on-site in El Paso, with uncapped commissions and opportunities for advancement.

Lead an in-home services operation supporting field service managers, inventory staff, and technicians. Responsibilities include developing leaders, managing staffing and schedules, improving customer satisfaction, productivity, sales, safety, and service quality, and ensuring tools, equipment, and inventory readiness. The role uses performance data and AI tools to identify improvements, resolve recurring issues, and streamline daily work across local and remote service teams.

Coordinate field technician resources, make real-time routing and scheduling adjustments, accommodate same-day appointments, track service progress, assign overflow work to subcontractors, and handle escalated customer calls. The role requires accurate multitasking, strong communication, task prioritization, adaptability in a fast-paced environment, and proficiency with workforce management and CRM software.

Leads an In-Home Services team overseeing field service managers, inventory staff, and technicians. Responsibilities include developing leaders, managing staffing and schedules, improving customer satisfaction, productivity, sales, safety, and service quality, and ensuring tools, equipment, and inventory readiness. Uses performance data and AI tools to identify improvements, resolve recurring issues, and simplify operations while supporting local and remote service teams.

Analyzes customer and agent experience challenges, identifies operational bottlenecks and training gaps, gathers feedback, and develops actionable recommendations. Provides product subject matter expertise, supports operational updates, and partners cross-functionally on strategic change initiatives. Uses data interpretation, reporting tools, AI-powered analysis, and feedback loops to improve support materials and agent workflows while managing multiple projects in onsite environments.

Manages enterprise Windows endpoints, including monthly OS patching, software deployment, Group Policy, and advanced PowerShell automation through MECM. Resolves complex desktop escalations, analyzes logs, improves hardware reliability, and supports proactive troubleshooting with AI tools. The role also coordinates CAB meetings, mentors support staff, documents technical solutions, and collaborates with vendors and cross-functional teams on endpoint administration and cloud co-management.

Manage BoostMobile.com’s ecommerce catalog within Adobe Commerce, including product SKUs, plans, accessories, pricing, checkout configurations, and promotional offers. Translate product and pricing requirements into accurate platform configurations, perform cross-browser and cross-device QA, troubleshoot discrepancies, and ensure timely launches. Maintain documentation, workflows, and quality checklists while coordinating with product, pricing, marketing, and ecommerce teams.

Leads a team of Program Managers focused on improving customer and agent experiences. The role identifies process gaps, tool limitations, usability issues, and operational friction through root cause analysis and impact modeling. It partners with IT and CXO leadership to prioritize technical enhancements, optimize workflows using AI and automation, manage operational efficiency objectives, and communicate strategic recommendations to senior leadership.