Top Operations & Support Jobs

Administer and optimize Workspace ONE MDM/UEM for large-scale Android fleets: manage security profiles, application deployment, device image staging, and policy tuning. Evaluate performance for 80+ mobile apps, coordinate device refreshes with carriers and OEMs, run pilot programs, and automate administrative workflows using Java/Python and AI tools to reduce staging and incident resolution times.

Serve as a CX SME across Boost Mobile, DISH TV, OnTech, and Sling TV by performing live interactions, testing and validating agent tools and workflows, using Generative AI to analyze and document experiences, and converting frontline observations into data-driven recommendations for stakeholders to improve customer and agent experience.

Provide high-volume executive administrative support to multiple C-level leaders: coordinate complex schedules and travel, manage confidential HR and financial data, anticipate operational bottlenecks, enable cross-functional collaboration across sites, and apply AI productivity tools to automate correspondence and streamline workflows.

Own global administration, configuration, and security of Jira, Confluence, and JSM. Design integrations, build REST APIs and JQL queries, implement Atlassian Intelligence and automations, lead migrations, enforce best practices, train teams, and collaborate with stakeholders and vendors to align workflows with Agile delivery and organizational OKRs.

The Field Service Manager directs and develops a team of technicians to ensure high customer satisfaction, managing operations and performance effectively.

Lead a facility's field operations, overseeing fleet, inventory, Field Service Managers and technicians to drive CSAT, first-time-right, productivity, safety, and budgetary targets.

The Field Service Manager leads field operations, trains technicians, manages customer issues, ensures safety standards, and improves team performance.

The Field Service Manager oversees the Field Service Technician team, ensuring customer satisfaction through leadership, training, and performance management. Responsibilities include coaching staff, conducting site inspections, managing vehicle maintenance, and resolving escalated issues.

Lead the Billing Operations Audits & Exceptions team to manage workflows, hiring, and performance. Implement AI/ML, automation, and predictive analytics to reduce exceptions, ensure seamless billing system integrations, and build anomaly detection and reporting to meet departmental OKRs.

Lead regional field operations to drive profitability, customer satisfaction, staffing, training, inventory and fleet management. Oversee hiring, performance management, P&L, and metric achievement across multiple sites; coach and mentor teams, travel frequently to sites, and ensure operational excellence and growth.