Top Operations & Support Jobs

Lead design and execution of AI-enabled workforce management forecasting, capacity planning, and data pipelines for CX. Build governance, dashboards, and predictive models, partner cross-functionally, monitor real-time alerts (PagerDuty), and provide staffing and hiring recommendations to optimize contact center operations.

Provide phone, chat, and email support for payroll and tax issues; troubleshoot payroll processing, taxes, and compliance; communicate product updates; collaborate with product teams to influence roadmap; handle high-volume seasonal spikes with weekend overtime and live phone shifts; grow payroll/tax expertise.

Resolve payroll tax notices for customers by researching discrepancies, communicating with tax agencies, documenting cases, collaborating with cross-functional teams, using AI tools, and managing a daily queue to deliver exceptional customer outcomes.

Provide inbound phone, email, and chat support for small-business customers on benefits and payroll issues. Own customer inquiries end-to-end, research solutions using internal resources, meet quality/productivity standards, collaborate with cross-functional teams to influence product, and support seasonal volume spikes with possible weekend overtime.

Lead legal operations for Legal & Compliance: own systems, tools, and processes; implement and optimize AI-driven tech stack; manage budget, outside counsel relationships, metrics/OKRs, knowledge management, vendors, and day-to-day team operations; partner cross-functionally to drive efficiency and scale.

Provide day-to-day support, configuration, and continuous improvement for billing, Order-to-Cash, and cash-reconciliation applications. Triage incidents, manage ITSM lifecycle, support month-end billing, maintain integrations and reconciliations, build AI/automation solutions, run SQL queries for data validation, and partner with Finance on configurations, deployments, and controls.