Top Operations & Support Jobs

Manage external RFIs from correspondent banks and law enforcement, perform targeted cross-border transaction and account reviews, draft audit‑ready responses, coordinate with FCC, TM, KYC, Legal and partners, and improve RFI playbooks and SLAs to mitigate financial crime risk.

Provide on-site and remote IT support for macOS and Windows users, manage hardware (PC/Apple) and AV, run new-hire onboarding, troubleshoot SaaS and networking issues, administer apps like Google Workspace and Okta, write documentation, and improve IT support processes in a fast-growing multinational environment.

Own and optimize end-to-end revenue processes across Asia, manage Salesforce and connected tools, drive data hygiene and reporting, build AI-enabled automations and productivity tools, partner with commercial and data teams to improve forecasting, pipeline management, commissions, and operational scalability.

Lead and perform daily QA of risk operations to ensure compliance and process efficiency. Run QA programs, produce monthly reports, identify root causes, recommend fixes, monitor remediation, and collaborate globally to improve procedures and systems.

Lead and scale a global customer support organization across regions and channels. Own strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, vendor/BPO management, and support tech stack. Drive deflection, AI/automation, incident leadership, cross-functional advocacy with Product and Engineering, and build high-performing regional teams in Singapore.

Provide on-site and remote IT support for employees, handling hardware/software troubleshooting for macOS and Windows, SaaS and AV support, new-hire onboarding, basic SaaS administration (Google Workspace, Okta, Slack), documentation, triage/escalation, and collaborate globally while supporting events and occasional on-call duties.

Lead strategic projects to improve EMEA customer experience and uplift operational functions. Use data-driven analysis (SQL/R/Python, BI) to solve problems, align stakeholders, track progress, surface risks, and execute special deep-dive requests from leadership.

Lead and manage cross-regional name screening operations, drive process improvements, workforce planning, quality control, reporting, training, and stakeholder collaboration to ensure compliance and mitigate risk.

Lead high-impact, data-driven operational strategy projects across product domains. Drive continuous improvement, CX analysis for enterprise segments, cross-functional alignment, KPI monitoring, and senior leadership reporting.

Provide empathetic, high-quality customer support via ticketing and direct conversations; de-escalate and resolve issues, explain Airwallex products, work cross-functionally to solve complex problems, suggest process improvements, and maintain excellent communication using support systems like Zendesk.