Top Operations & Support Jobs

Execute end-to-end merchant risk reviews for complex accounts, perform SQL-based analyses to identify fraud and credit issues, build dashboards (Looker/Tableau/Sigma), partner with Commercial and Engineering to streamline onboarding and automate processes, and communicate data-backed risk decisions to stakeholders.

Lead and scale a global FCC monitoring and testing programme to validate AML, sanctions, and KYC/KYB controls. Build data-driven continuous assurance, oversee system-encoded control validation, produce executive reporting, drive remediation, and represent the function in regulatory exams and audits while managing a global team.

Lead risk operations strategy by using large-scale data analysis to find anomalies, improve risk controls, run proactive risk assessments, manage cross-functional risk projects, uplift efficiency with AI/automation, and present risk insights and remediation plans to senior leadership.

Drive and scale revenue operations for East Asia by partnering with sales and marketing to optimize lead-to-revenue processes, commission cycles, and sales tooling. Manage Salesforce-driven commercial operations, analyze pipeline and performance metrics, surface insights, and implement process and system improvements across regional and global teams to improve acquisition and retention.

Lead end-to-end operations strategy projects to improve onboarding, KYC, risk, payments, and support workflows. Use SQL, Excel, and BI tools to analyze data, build dashboards, define KPIs, drive process improvements, create SOPs, and present recommendations to cross-functional stakeholders and leadership.

Lead and scale a global customer support organization across regions and channels. Own strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, vendor/BPO management, and support tech stack. Drive deflection, AI/automation, incident leadership, cross-functional advocacy with Product and Engineering, and build high-performing regional teams in Singapore.

Lead resolution of complex card payment risk cases and escalations, design and refine issuing risk rules, and implement AI-driven automation to improve fraud detection and operational efficiency. Collaborate with Product, Engineering, and Compliance to evolve processes and translate case learnings into structural improvements across global markets.

Lead resolution of complex card payment risk cases, design and refine issuing risk rules, implement AI-driven automation for fraud detection, collaborate with global product, engineering and compliance teams, and translate escalations into process improvements to reduce risk and customer friction.

Lead Americas revenue strategy and operations, define multi-year GTM plans, drive market research, pricing, product alignment, build data-driven segmentation and experimentation, partner cross-functionally, represent region in global planning, and hire and develop a high-performing team.

Lead Americas revenue strategy and operations, defining GTM strategy, pricing, market expansion, and data-driven segmentation. Drive cross-functional growth initiatives, influence product direction with regional insights, represent Americas in global planning, and build and mentor a high-performing team to scale revenue capabilities.