Top Operations & Support Jobs

Investigates and processes commercial insurance claims, determines policy coverage, assesses damages and losses, establishes reserves, negotiates settlements, and maintains accurate claim documentation. The role involves frequent communication with insureds, claimants, agents, and internal teams, along with coordination with appraisal, subrogation, and fraud investigation units. Candidates need strong customer service, organizational, communication, and technology skills, with licensing potentially required across multiple states.

Handle auto insurance claims from initial report through resolution. Guide insured customers and claimants after accidents, provide empathetic customer service, assess information, solve problems, manage claim details, and coordinate the process using multiple systems. The role includes paid training and licensing, hybrid work in Chandler, Arizona, and additional in-person training during the first six months.

Investigates and processes straightforward commercial insurance claims, determines coverage, sets reserves, negotiates settlements, prepares or reviews damage estimates, maintains claim documentation, and identifies potential fraud or subrogation. The role requires direct communication with insureds, claimants, agents, and internal teams, along with coordination across appraisal, subrogation, and investigative units.

Provides inbound phone and email support for commercial audits and involuntary workers’ compensation policies. Responds to policyholder, agent, partner, and third-party inquiries; researches issues; explains audit and policy information; routes requests; documents interactions; coordinates with internal departments; and identifies process improvements. The role is metric-driven, requires schedule flexibility and reliable attendance, and includes cross-training across departments.

An immersive, in-person discovery program introducing college sophomores and juniors to insurance claims careers. Participants connect with claims leaders and recruiters, explore career paths, practice claim scenarios using mock homes and vehicles, tour Liberty Mutual’s training facility, and prepare for potential summer internships.

Handles complex and highly complex commercial casualty and bodily injury claims. Determines coverage and liability, investigates claims, sets reserves, evaluates losses, negotiates settlements, manages litigation and outside counsel, authorizes payments, and may deny claims. Serves as a subject matter expert, mentors staff, collaborates with legal and business partners, monitors regulatory developments, and advises on claims policies and procedures.

Manage complex, litigated construction-related casualty claims from assignment through resolution. Responsibilities include coverage analysis, liability assessment, investigations, reserves, litigation strategy, outside counsel and expert coordination, negotiation, settlements, documentation, and collaboration with underwriting, legal, reinsurance, product, and subrogation teams. Mentor claims professionals and contribute to training and process improvements.

Investigates and processes commercial insurance claims within assigned authority limits. Responsibilities include determining coverage, assessing damages and losses, setting reserves, negotiating settlements, preparing or reviewing property and auto damage estimates, documenting claim files, communicating with insured parties and agents, and identifying fraud or subrogation opportunities. The role requires strong customer service, organization, communication, technology, and claims-handling abilities, with potential licensing requirements across multiple states.

Supports Liberty Mutual’s underwriting organization through process improvement, business analysis, reporting, training, authority management, and strategic initiatives. Researches business challenges, analyzes processes, gathers stakeholder feedback, evaluates solutions, and helps drive projects from concept through implementation. Gains exposure to commercial insurance operations, data analytics, and artificial intelligence while partnering with underwriting leaders and business stakeholders.

Manage investigation, evaluation, and resolution of high-exposure auto and homeowner casualty claims. Assess coverage, liability, and damages; develop settlement strategies; collaborate with trial counsel and attend mediations/trials. Prepare litigation reports, maintain reserves, oversee counsel billing, identify SIU/subrogation opportunities, and mentor or backfill leadership as needed. Ensure compliance with laws and safeguard confidential information.