Top Operations & Support Jobs

The role involves managing a team of Data Center Technicians, focusing on talent acquisition, development, and performance management to meet operational needs.

Provide supplier and internal support across Purchase-to-Pay processes, handling inquiries via email/chat, prioritizing and resolving incidents within ITIL, creating requested documents, ensuring quality control and data security, and collaborating with support functions to close critical cases.

Coordinate dispatch and logistics for field technicians, handle Ericsson system work orders and RMAs, manage material and device deliveries/returns, support corrective and preventive maintenance to meet SLAs across 50 countries, provide customer status updates, and operate in a 24/7 shift-based service desk environment.

Provide domain support for RAN operations: coordinate and execute proactive/reactive maintenance, manage and resolve tickets within SLA, escalate incidents, update procedures, train new team members, and support field technicians in a multivendor managed services environment.

Support 24/7 automated operations for telecom services: diagnose incidents, manage tickets within SLA, coordinate maintenance and field support, update procedures, and train team members to ensure service availability and performance.

Lead process governance for EOE in managed services: standardize processes, define metrics, identify automation/AAA opportunities, perform audits and gap analyses, engage stakeholders, and drive process improvements to increase process-based autonomy and operational efficiency.

Lead process governance for EOE within managed services: standardize processes and metrics, identify automation/AAA opportunities with BPMS and MSDP teams, perform audits and gap analyses, report KPIs, engage stakeholders, and drive continuous process improvements across operations.

The Warehouse Operator ensures efficient warehouse operations by managing the receipt, storage, and shipment of materials while adhering to safety guidelines.

Lead regional field services for telecom network operations and maintenance. Manage on-site teams, coordinate corrective/preventive maintenance, ensure SLA/KPI performance, enforce OHS standards, supervise subcontractors, handle site security and access, and drive continuous improvement and customer satisfaction across multiple sites.

Manage end-to-end problem lifecycle for Core network domain incidents; perform RCA and trend analysis; maintain KEDB; drive fixes with L1/L2/L3, vendors, and customers; produce RCA and problem reports; support continual service improvement and SLA adherence.