About this opportunity!
We are now looking for a Support Services Specialist, to be part of the team who assures the connection between Ericsson's suppliers and business units responsible for acquisitions and invoice and payments management as well as payments and applications used in the purchasing and payment process. Through professional consultancy and subject matter expertise, the employee will support the Sourcing community with operational and analytical knowledge and skillsets. Determined contract period of 12 months.
What you will do:- Be responsible for the timely execution of all tasks according to job description and the instructions received from the manager and Team Coordinator.- Act as the first point of contact for suppliers and Ericsson employees working in relation with Ericsson's suppliers, via all means of communication available.- Ensure good collaboration with team members and all supporting functions across the company.- Work closely with all support functions to ensure critical cases are solved correctly- Ensure that all documents/ presentations requested are created according to indications received and are delivered timely.- Handle inquires by taking following actions: receive inquiries by email / chat, using computerized systems to access the details of customers.- Be responsible of Incident Management within ITIL Framework by taking following actions: prioritize high severity or escalated tickets, follow-up pending tickets.- Assure Quality Control in key areas by taking following actions: understand the purpose of quality control, provide necessary support as required.- Have the integrity to respect private and confidential information by taking following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure.
You will bring:- Graduate in Economic, Accounting and similar career- Previous experience in support service and call center environment at least 1 year- High level English Skills- Additional language skill: Italian, Spanish, Portuguese or Chinese- SAP would be a plus- AI knowledge would be a plus- Understanding the Purchase to Pay process would be a plus- Very good communication skills; attention to details; analytical skills; positive attitude; flexibility and adaptability; integrity and responsibility; fast learner; creativity; result oriented attitude;- Customer oriented attitude- Team work
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time;• Flexy time and hybrid ways of working• Medical subscription for you and your close family;• Life and accidents insurance coverage;• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);• Short and long term variable pay plans available company wide;
Other programs:
• rewards and recognition program to appreciate and be inspired by others;• refer a friend and choose to work with those close to you;• internal communities of CSR Volunteers and sports teams;• Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Skills Required
- Graduate in Economics, Accounting, or similar
- At least 1 year experience in support service or call center environment
- High level English skills
- Additional language: Italian, Spanish, Portuguese, or Chinese
- SAP knowledge
- AI knowledge
- Understanding of Purchase to Pay process
- Very good communication skills
- Attention to detail
- Analytical skills
- Positive attitude
- Flexibility and adaptability
- Integrity and responsibility
- Fast learner
- Creativity
- Result oriented attitude
- Customer oriented attitude
- Teamwork
What the Team is Saying
.png)
.png)
Ericsson Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
-
Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
-
Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
