Top Operations & Support Jobs

Lead 24x7 NOC incident response across customer networks: coordinate technical/management bridges, drive recovery, manage communications, run post-incident reviews, and improve processes to minimise service impact.

Lead and coordinate change management for telecom and IS/IT infrastructure: chair CAB, record and assess change requests, manage change schedule and CMDB, ensure risk/rollback plans, drive compliance and continuous improvement, train stakeholders, and reduce incidents related to change.

Lead reactive and proactive problem management for telecom networks across CS/PS Core and Transmission. Conduct root cause analysis, post-incident reviews, and corrective action tracking. Drive ticket, alarm and work-order reduction, collaborate with analytics for insights and automation, prioritize risks, and maintain a knowledge base to improve network stability and customer experience.

Lead and support multi-vendor OSS platforms (ENM, NetAct, U2000, etc.) to ensure 24x7 service availability. Administer servers, storage and databases; automate operations via scripting; manage backups, incident and change resolution; monitor KPIs; mentor team members; liaise with stakeholders for continuous improvement in cloud-enabled telecom environments.

Coordinate maintenance and dispatch activities to meet SLAs; receive and resolve customer work orders from Care Center and NOCs; provide repair/restoration status; follow service desk and field operations processes; collaborate, share knowledge, and work rotating shifts and weekends.

Monitor and operate single- and multi-channel playout systems to ensure error-free linear channel output and OTT delivery. Maintain schedules, verify media consistency against client/RBM requirements, log and escalate incidents, communicate changes to managers and clients, and execute emergency/manual processes to minimize outages.

Coordinate maintenance activities, dispatch and logistics, handle work orders from Customer Care/NOCs, resolve issues to customer satisfaction, provide repair/restoration status, support service desk and field operations, deliver proactive customer service, and work rotating shifts including weekends.

Provide L2 production support for Netcracker OCS and related charging apps, monitor system health, troubleshoot incidents, analyze Diameter transactions, use logs/Graylog/Splunk and SQL for RCAs, perform operational tasks, validate integrations, coordinate with L3/dev/infrastructure/vendors, produce documentation, and participate in change/deployment and 24x7 rotational support.

The IFM Contract Relationship Manager will manage supplier relationships, oversee contract negotiations, develop strategies, and ensure compliance and governance across regions.

Monitor and maintain telecom network health, resolve first-level incidents, track escalations, support field and corrective maintenance, manage logical access for changes, execute preventive maintenance, monitor QoS and KPIs, provide 24/7 automation surveillance, and contribute reusable automation flows to improve operations.