Top Operations & Support Jobs

Oversee 24x7 incident management to minimize service disruption and restore services within SLA. Coordinate cross-functional teams, set up technical/management bridges, produce post-incident reports, maintain documentation repositories, support problem management, and follow Ericsson business continuity and handover procedures.

Entry-level role supporting Ericsson's customer service delivery: attend customer meetings, track SLAs and action items, build stakeholder relationships, surface risks, and collaborate with local and global teams. Receive training, mentoring, and exposure to tools, processes, and contracts with growth opportunities into Service Delivery Management.

Provide domain support for RAN operations: coordinate and execute proactive/reactive maintenance, manage and resolve tickets within SLA, escalate incidents, update procedures, train new team members, and support field technicians in a multivendor managed services environment.

Lead regional field services for telecom network operations and maintenance. Manage on-site teams, coordinate corrective/preventive maintenance, ensure SLA/KPI performance, enforce OHS standards, supervise subcontractors, handle site security and access, and drive continuous improvement and customer satisfaction across multiple sites.

Lead process governance for managed services to standardize processes, track KPIs, identify automation/AAA opportunities, run audits and gap analyses, implement improvements, and coordinate stakeholders to increase process-based autonomy aligned with ANO ways of working.

The IT Support Specialist will assist the IT team, support users, ensure compliance with corporate policies, and manage equipment configuration while learning about IT systems.

The role provides administrative and operational support in a fast-paced data center environment, focusing on talent management, logistics, and process documentation.

Provide 24/7 technical escalation and operational support for automated broadband services. Manage ticket queues, perform preventive maintenance, database and user administration, incident/problem management, service fulfillment, and drive service-improvement initiatives to meet SLAs.

Administer, support and optimize multi-vendor enterprise storage and backup platforms (Dell, IBM, Pure, Huawei). Perform provisioning, capacity and performance management, migrations, upgrades, replication, snapshots and DR. Manage backup solutions (NetWorker, PPDM, Data Domain), troubleshoot failures, perform restores and testing. Act as senior escalation, maintain runbooks, participate in on-call rotation, and coordinate with OS, VMware, database teams and vendors.

Lead 24x7 incident management for telecom/IT services: coordinate cross-functional teams, drive fast restoration within SLAs, communicate with stakeholders, produce post-incident reports, maintain technical repositories, and support problem management and business continuity.