Top Operations & Support Jobs

Lead end-to-end delivery of Managed Services for enterprise customers, ensuring SLAs/KPIs, managing incidents/escalations, driving service improvements, managing budgets, and maintaining customer relationships.

The Fault Management Engineer will lead 24x7 fault management, perform root cause analysis, manage incidents, generate reports, and mentor junior engineers across network domains.

As a Service Delivery Manager, you will manage customer relationships, oversee service delivery, ensure compliance with SLAs, monitor budgets, and identify sales opportunities.

Drive supplier performance and continuous improvement via regular site visits, root-cause analysis, KPI review, process and tool improvements, cross-market collaboration, and support for construction governance and project teams.

Lead operational excellence for a strategic Singtel account by owning end-to-end operational performance, incident management, service assurance, and network resilience. Drive AI/automation initiatives, ensure SLAs and KPIs, manage executive stakeholder relationships, mitigate operational risk, and govern support and managed service delivery to improve stability, customer experience, and operational efficiency.

Manage end-to-end problem lifecycle for Core network domain incidents; perform RCA and trend analysis; maintain KEDB; drive fixes with L1/L2/L3, vendors, and customers; produce RCA and problem reports; support continual service improvement and SLA adherence.

Assist with operational sourcing activities including RFx processes, data analysis, and dashboard creation, while collaborating with stakeholders in a global environment.

Lead emergency incident management to minimize service impact, drive rapid recovery, perform root cause analyses, facilitate management bridges and escalations, support network handovers, improve emergency and problem management processes, and mentor team members while maintaining shift coverage.

Lead 24x7 incident management for high-severity telecom outages, coordinate technical and management bridges, mobilize resources, handle escalations, communicate with customers, produce event reports and RCAs, collaborate with global teams, and drive process improvements to reduce incident impact.

Provide high-level administrative support to unit leadership: manage documents and compliance, prepare and distribute content, handle orders/invoices, support systems access and escalations, arrange travel and visas, manage onboarding/exit admin, schedule meetings, and improve administrative processes while fostering internal and external networks.