Top Operations & Support Jobs

Manage end-to-end problem lifecycle for Core network domain incidents; perform RCA and trend analysis; maintain KEDB; drive fixes with L1/L2/L3, vendors, and customers; produce RCA and problem reports; support continual service improvement and SLA adherence.

Leads and develops a high-performing data center technician team. Responsibilities include hiring, onboarding, coaching, workforce planning, shift coverage, project ramp-up and ramp-down, installation and maintenance operations, incident response, safety, quality, compliance, inventory, documentation, and customer and cross-functional partnership management.

Provide Level 2 support for customer RAN networks, troubleshooting incidents, isolating faults, applying approved changes, and resolving issues within SLAs. Perform root cause analysis and corrective actions while using logs, KPIs, alarms, AI, and analytics tools to identify trends and anomalies. Develop scripts, playbooks, workflows, and bots to improve operational efficiency and accelerate resolution.

Provide end-to-end technical support and governance for enterprise digital platforms, including websites, mobile applications, APIs, middleware, and integrations. Troubleshoot production incidents, optimize performance, manage deployments and upgrades, prepare root-cause analyses, and coordinate with vendors and technical teams. Support monitoring, security, compliance, vulnerability remediation, automation, and modernization initiatives in a 24x7 operational environment.

Provides 24/7 technical escalation and domain support for automated service operations. Responsibilities include diagnosing incidents, monitoring service performance, coordinating preventive and routine maintenance, analyzing failures, fulfilling service resources, implementing change requests, supporting automated recovery, and escalating complex issues. The role also supports service delivery, testing, incident restoration, customer assurance, and SLA compliance.

Manages day-to-day 24x7 NOC performance, network surveillance, first-level troubleshooting, trouble-ticket resolution, SLA and KPI compliance, node integrations, reporting, staffing, team development, performance reviews, and security incident reporting. Leads NOC personnel, coordinates with cross-functional teams and customers, forecasts capacity, and drives corrective and preventive actions.

Develop and implement service delivery models, frameworks, and transformation initiatives to improve global efficiency and profitable growth. Monitor performance, conduct operational reviews and benchmarking, promote automation and continuous improvement, and manage AI and ML applications for service analytics. Ensure compliance with legal, financial, security, and privacy requirements while partnering with senior stakeholders on high-impact initiatives.

Manage the end-to-end problem lifecycle for Ericsson’s Core network domain within an L1 NOC. Conduct root cause analysis, identify recurring fault trends, maintain problem records and known-error databases, coordinate L1-L3 teams and vendors, produce RCA and service reports, support audits, and drive preventive actions, continual service improvement, SLA improvements, and reduced repeat incidents.

Provide continuous 24/7 operational support for customer telecommunications services. Manage SLA-based tickets, troubleshoot network faults, handle incidents and communications, and collaborate with field operations to maintain service availability, quality, and customer satisfaction. The role requires telecommunications network knowledge, PDH expertise, Spanish proficiency, analytical problem-solving skills, and flexibility to work day, night, and holiday shifts.

Provide L2 CIAM and enterprise application support in a 24/7 production environment: monitor systems, troubleshoot incidents, deploy changes, analyze logs, coordinate escalations with L3/vendors, ensure SLA compliance, and participate in RCA and continuous improvement.