Administer and support Salesforce Billing and Revenue Cloud operations, including billing configurations, invoice schedules, product setup, reports, dashboards, Conga templates, data quality, sales tax issues, and case resolution. The role partners with global revenue teams and Salesforce consultants, provides user training, supports releases, and applies SDLC and Agile deployment practices. Occasional night-shift coverage is required during revenue close periods.

Provide phone, email, and occasional screen-sharing support for software customers. Troubleshoot application, data, and product issues; document requests; communicate updates; escalate bugs; educate users; and relay feedback to internal teams. The role requires meeting productivity KPIs, collaborating with colleagues, maintaining professional written communication, and supporting designated shifts, including possible rotating holidays.

Handles incoming owner-relations calls involving revenue, land, division orders, joint interest billing, accounts receivable, and accounts payable. Logs inquiries, tracks unresolved cases, follows up with clients, and provides accurate, timely, friendly responses. Builds client trust, manages difficult situations professionally, multitasks across critical issues, and participates in cross-training to improve customer experience and business operations.