Be an Early Applicant
Enverus is the leading energy SaaS company delivering highly-technical insights and predictive/prescriptive analytics
The Role
Provide phone, email, and occasional screen-sharing support for software customers. Troubleshoot application, data, and product issues; document requests; communicate updates; escalate bugs; educate users; and relay feedback to internal teams. The role requires meeting productivity KPIs, collaborating with colleagues, maintaining professional written communication, and supporting designated shifts, including possible rotating holidays.
Summary Generated by Built In
Description
Why YOU want this position
At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.
We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.
The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.
As a Phone and Email Customer Support Agent at Enverus, you will provide clear, professional support to customers using our software applications. You will troubleshoot issues, identify solutions, and guide users through their questions by phone and email. Strong English communication skills are required, including the ability to understand, speak, and write fluently. This role offers an opportunity to develop expertise in Enverus products while delivering a reliable and positive customer experience.
Performance Objectives
Competitive Candidate Profile
Additional Requirement
Applicants will complete a written test as part of the selection process to assess clarity, grammar, and professional tone in written communication.
Why YOU want this position
At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.
We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy.
The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.
As a Phone and Email Customer Support Agent at Enverus, you will provide clear, professional support to customers using our software applications. You will troubleshoot issues, identify solutions, and guide users through their questions by phone and email. Strong English communication skills are required, including the ability to understand, speak, and write fluently. This role offers an opportunity to develop expertise in Enverus products while delivering a reliable and positive customer experience.
Performance Objectives
- Provide support for our products via phone, email, or occasional screen-sharing.
- Write clear, concise, and professional emails when responding to inquiries or recapping conversations after calls to build rapport with our customers and drive high customer satisfaction.
- Document all relevant information related to customer requests in an organized, structured manner.
- Provide customers with updates on unresolved issues.
- Follow department and Enverus processes and procedures.
- Be accountable for overall individual and team productivity and performance through personal contributions (achieving set KPIs).
- Collaborate with team members and participate in team discussions.
- Investigate data and product-related issues, escalate product bugs or data issues to the second-line level, and thoroughly document pertinent information to enable resolution and anticipate follow-up questions.
- Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product.
- Educate customers to help them derive value from our suite of products
- Regular and predictable attendance for the designated shift, which may include rotating holiday support.
Competitive Candidate Profile
- 3+ years of experience in application support roles or similar client-facing roles, including handling customer inquiries via email
- Bachelor's Degree
- Exceptional verbal and written communication skills are essential and must be demonstrated at an outstanding level.
- Strong command of English grammar and professional writing required.
- Enjoy working with people, bringing a kind and patient demeanour.
- Demonstrate strong organizational, analytical, and interpersonal skills, including active listening and empathy.
- Possess advanced knowledge of Microsoft applications, especially Excel.
- Understand CRM systems, e.g., Salesforce; experience is an advantage.
- Have prior exposure to Jira, Microsoft Teams, and Confluence (preferred).
- Be self-disciplined, resourceful, proactive, and productive; comfortable in a fast-paced, dynamic environment.
- Show proven ability to work under pressure and deliver results.
- Handle quick context changes and multitask effectively.
- Thrive in a team environment and actively contribute to group discussions.
- Anticipate follow-up questions and proactively address concerns.
- Demonstrate resilience and maintain a positive approach to change and to challenges.
Additional Requirement
Applicants will complete a written test as part of the selection process to assess clarity, grammar, and professional tone in written communication.
Skills Required
- 3+ years of experience in application support or similar client-facing roles, including handling customer inquiries by email
- Bachelor's degree
- Exceptional verbal and written communication skills
- Strong command of English grammar and professional writing
- Strong organizational, analytical, interpersonal, active listening, and empathy skills
- Advanced knowledge of Microsoft applications, especially Excel
- Ability to work under pressure, multitask, adapt to changing contexts, and deliver results
- Self-discipline, resourcefulness, proactivity, and productivity in a fast-paced environment
- Ability to collaborate effectively in a team environment
- Ability to anticipate follow-up questions and proactively address customer concerns
- Resilience and a positive approach to change and challenges
- Successful completion of a written test assessing clarity, grammar, and professional tone
- Understanding of CRM systems, such as Salesforce
- Prior exposure to Jira, Microsoft Teams, and Confluence
What the Team is Saying
Michael
Sr. Account Director
Melwyn
Director of Product
Enverus Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is often described as robust, with medical, dental, vision, HSA/FSA, mental‑health resources and an EAP highlighted across employer and third‑party listings; feedback suggests core insurance options are a standout. Built‑in materials and benefits pages consistently surface healthcare and wellness initiatives as part of a comprehensive package.
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Retirement Support — A 401(k) plan with company matching is repeatedly cited, with employer‑verified pages and comments noting features like immediate vesting; feedback suggests the retirement offering is reliable and valued. Listings also reference performance bonuses that complement the savings plan as part of total rewards.
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Leave & Time Off Breadth — Flexible and “unlimited/open” PTO, paid sick leave, and parental leave are emphasized on careers pages and benefit listings, pointing to broad time‑off coverage. Hybrid/remote options further support work–life balance alongside these leave programs.
Enverus Insights
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The Company
What We Do
Enverus’ innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries. Enverus is a portfolio company of Hellman & Friedman and Genstar Capital.
Why Work With Us
We are guided by our Core Values: One Team, Partners for Life, Courageous Innovation. Our goal is to foster a culture that’s inclusive, fun and encourages our teammates to grow, personally and professionally. At Enverus, we are a family, and our people will always be our most important asset.
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Enverus Offices
Remote Workspace
Employees work remotely.
Typical time on-site:
None
