Top Operations & Support Jobs

On-site IT support for the Tokyo office providing L1/L2 troubleshooting for hardware, software, networking, AV and conferencing. Manage tickets, document resolutions, offer end-user training, provide rotational after-hours on-call and white-glove support for executives, and collaborate with global IT to escalate complex issues.

The Shipping Clerk will verify, package, and ship outgoing packages for sports cards and coin submissions, ensuring order accuracy and customer service.

Physically review, identify, and classify sports and non-sports trading cards into the SGC specification database. Conduct research using trade magazines, books, and the internet. Communicate with internal divisions, manufacturers (Topps, Upper Deck, Panini), and customer service. Maintain accurate cataloging using Google Suite tools.

Lead design and delivery of onboarding and ongoing training for PSA Customer Care staff. Create and maintain curriculum, run training sessions, improve processes and documentation, support trainers and management, and measure training effectiveness.

As a Workplace Experience Associate, you'll manage reception, support office operations, assist visitors, and coordinate with executives while ensuring a welcoming environment.

Lead and improve regional customer service for PCGS APAC, manage and coach the customer service team, handle escalations, analyze performance, implement process improvements, coordinate with sales and operations, and develop relationships across internal teams to support member satisfaction and business growth.

Provide world-class customer support for PCGS across phone, email, social media, Live Chat, message boards and in person. Resolve escalations and claims, research and process orders and memberships, participate in outbound retention campaigns, meet call center metrics, assist at trade shows when needed, and support general office duties while working onsite full-time in Santa Ana.

The Receiver will handle daily mail operations including opening, separating, itemizing, verifying service types, and contacting customers to resolve issues.

Responsible for sorting, verifying, packaging, and shipping all outgoing packages. Ensures order correctness and supports the shipping team.

Handle customer inquiries and resolutions for PSA collectibles by investigating claims, processing adjustments, updating order tracking, collaborating with Operations, escalating issues, and providing accurate, empathetic communications. Work full-time onsite during evening shift to maintain department records and improve customer experience.