Top Operations & Support Jobs

Lead and manage the PSA Customer Care team onsite in Santa Ana, defining KPIs, staffing, training, and SOPs. Use data to drive operational improvements, ensure customer satisfaction, and balance customer, agent, and company needs while mentoring agents and supporting growth.

Supervise the Customer Relations Center in Plano, TX, driving KPIs, staffing, training, SOPs, and continuous improvements. Resolve escalated calls/emails, collaborate with IT and operations for portal and data insights, assist claims and QA, and ensure SLA turnaround times are met.

Identify and research sports trading cards and varieties, update and maintain the database, communicate with coworkers and manufacturers, safely handle valuable merchandise, and perform other assigned operational duties to ensure accurate cataloging and processing.

As a Title and Description Editor, you will ensure the accuracy of auction titles for collectibles, conduct research, collaborate with teams, and assist with customer inquiries while focusing on graded cards and memorabilia.

Handle customer claims for damaged or lost collectibles by reviewing and processing payment requests, drafting settlement agreements, maintaining insurance logs and records, providing status updates, and coordinating with internal stakeholders via phone and email.

The Senior Customs Clearance Manager oversees international shipment compliance and coordination, focusing on temporary import bond compliance, exception management, and cross-functional communication to ensure smooth customs processes.

The Continuous Improvement Specialist II will drive operational excellence by managing initiatives, analyzing processes, and recommending data-driven improvements in efficiency and quality.

The Quality Control Specialist will inspect products for defects, verify product quantities, and ensure accuracy of information against submission forms.

The Continuous Improvement Specialist II drives operational excellence through process analysis, improvement initiatives, and data analysis, while collaborating with teams to enhance performance.

The Shipping Clerk will verify, package, and ship outgoing packages for sports cards and coin submissions, ensuring order accuracy and customer service.