Top Operations & Support Jobs

Lead multi-shift operations team in a GMP-style light production environment. Drive daily execution, enforce SOPs and chain-of-custody, coach frontline staff, maintain KPIs and quality controls, support onboarding and continuous improvement, and collaborate cross-functionally to scale the new Frankfurt grading center.

Leads daily operations at a UK receiving center, managing staffing, workflow, productivity, quality, service levels, security, and escalations. Supervises, coaches, and develops frontline employees; analyzes operational metrics; drives root-cause problem solving and continuous improvement; maintains SOPs and training materials; supports capacity planning; and ensures safe, secure handling of valuable customer merchandise.

As a Continuous Improvement Specialist II, you will lead operational improvement efforts, analyze data, and recommend solutions to enhance efficiency and performance across business functions.

Supervise the PSA Vault authentication team across two shifts, ensuring accuracy, quality, and adherence to standard operating procedures. Coach and develop authenticators, certify new hires, conduct audits and training, monitor performance and staffing needs, and ensure teams have appropriate tools and resources. Serve as the liaison to Brand Protection leadership, escalate operational risks, maintain documentation, and support investigations and customer case resolution.

As an Order Processor, you'll open and itemize mail, verify orders, print stickers, and package items for shipping, ensuring accurate processing of orders in a fast-paced environment.

Provide timely, professional support to collectors via phone, email, chat, and in-person. Handle submission questions, account updates, and general PCGS processes; maintain accurate interaction records, escalate complex cases, and refer high-value prospects to Business Development.

Manage safety, staffing, and performance of weekend shift employees. Monitor productivity, assign tasks, ensure quality, and lead operations to meet KPIs while improving team efficiency.

The Shift Lead, Vault oversees daily vault operations, mentors team members, ensures inventory accuracy, and handles shipping, all while maintaining high quality and service standards.

As an Operations Associate, you'll handle mail sorting, item verification, quality control, invoicing, and shipping responsibilities while ensuring accurate processing of collectibles.

Lead and oversee daily eBay authentication operations, monitor performance metrics, coach and develop team members, manage inventory and mail processing, facilitate huddles, resolve conflicts, and ensure compliance with company policies and collector-first standards.