Top Operations & Support Jobs

Leads a technical support engineering team responsible for bare-metal and physical compute infrastructure. Oversees incident response, escalations, hardware diagnostics and replacement, client communications, support workflows, staffing, and operational metrics. Builds scalable infrastructure support processes, partners with engineering and product teams, and develops team members supporting GPU-intensive environments and 24/7 operations.

Provide technical customer support through email, live chat, and forums; triage bugs and requests, meet response SLAs, troubleshoot machine learning product issues, and collaborate with engineering and product teams. Maintain product knowledge and documentation, identify recurring issues, improve support processes, and participate in a 24/7 weekend on-call rotation. The role is based in central London three to five days per week.

Provide timely technical support through email, live chat, and forums. Triage bugs and feature requests, meet customer response SLAs, troubleshoot issues with engineering and product teams, identify documentation improvements, and build expertise in the Weights & Biases product. Participate in a 24/7 weekend on-call rotation while using Python and machine learning tools to assist customers.

Provide fast, technical customer support across email, chat, and forums; triage bugs and requests, meet SLAs, collaborate with engineering, build product knowledge, identify documentation improvements, and participate in a 24/7 on-call rotation to resolve issues for ML-focused users.

Lead and scale a Field Planning & Performance Center of Excellence for revenue: own GTM coverage and role design, territory/headcount/quota planning, sales incentive programs, revenue modeling and predictive forecasting, performance analytics, and global operating rhythms. Build and manage a high-performing team and partner with Finance, People, and regional RevOps to ensure consistent, data-driven planning and measurement across segments and geographies.

Lead and build a global deal desk to structure, approve, and orchestrate complex enterprise and strategic deals. Define operating model, playbooks, systems, and governance; partner with Legal, Revenue Accounting, Finance Pricing, and sales to ensure pricing quality, contract governance, accurate quoting/booking, fulfillment, and compliant revenue recognition.

Partner with Data Center Operations to map and improve workflows, build and maintain internal tools, automations, dashboards, and AI-enabled solutions, produce SOPs and training, drive adoption, measure impact with operational metrics, and collaborate across teams to deploy and iterate solutions.

The Commercial Lead will manage relationships with U.S. electric utilities to ensure power supply for AI infrastructure. Responsibilities include procurement, interconnection strategy, and regulatory coordination.

Own administration, optimization, and scalability of Salesforce and GTM systems supporting Sales, Marketing, Customer Success, and Revenue Operations. Design and implement declarative automations, manage security and integrations (Okta, SSO), support complex revenue processes, participate in M&A system integrations, and drive user adoption and operational efficiency.

The Operations Engineer in Fleet Reliability ensures uptime of server nodes by managing provisioning, troubleshooting hardware/software issues, and improving system performance.