Top Operations & Support Jobs

Leads daily operations for a 12–15-person Retirement Services team supporting IRA account opening, contributions, withdrawals, beneficiaries, and tax withholding. Oversees customer and colleague phone and chat support, regulatory controls, risk management, staffing, capacity, service levels, performance metrics, and continuous improvement. Partners cross-functionally on process enhancements, system implementations, and vendor integrations while coaching employees and ensuring fair customer outcomes.

Provides empathetic inbound and outbound phone and chat support for deceased customer accounts, estates, beneficiaries, attorneys, and internal partners. Processes estate-related loan and deposit requests, gathers documentation, researches account inquiries, resolves issues within service levels, and maintains accurate records. The role requires compliance with legal and regulatory requirements, collaboration across departments, multitasking, and accurate completion of repetitive operational tasks in a fast-paced banking environment.

Handle incoming customer calls, resolve banking inquiries of increasing complexity, recommend relevant products and services, and deliver high-quality customer service. The role includes call coaching, performance-based incentives, comprehensive training, and opportunities for career development. Candidates need strong communication, listening, problem-solving, time-management, and computer skills, along with customer service or sales experience.

Leads commercial banking customer experience strategy by defining client expectations, evaluating customer journeys, driving service design and process improvements, and coordinating cross-functional initiatives. Embeds customer-centric practices across the organization, develops delivery roadmaps, monitors voice-of-customer performance, and serves as an executive-level customer advocate and thought leader.

Provides application and operational support for Asset Finance systems, primarily InfoLease and Rapport. Resolves issues, troubleshoots workflows, monitors data integrity, supports lease accounting processes, coordinates defect resolution, and develops system documentation and training. Executes testing, supports audits and compliance controls, maintains continuity documentation, and produces recurring and ad hoc reports. Partners with Operations, Technology, vendors, and business users to improve system performance, reporting accuracy, data quality, and workflows.

Handle back-to-back inbound customer calls, resolve account questions, assist with online banking, process basic account maintenance and transfers, and recommend relevant banking products and services. The role requires delivering high-quality customer service, building relationships, solving problems, and completing paid training to handle increasingly complex inquiries. The schedule is 40 hours weekly, includes Saturdays and holidays, and requires passing a background check.

Leads a team supporting consumer deposit and savings account servicing. Oversees daily workflows, prioritization, productivity, service levels, quality, risk controls, regulatory compliance, colleague development, customer issue resolution, reporting, and continuous improvement. Partners with branches, contact centers, Risk, Compliance, Technology, Product, and other business units to improve operational performance and servicing outcomes.

Supports Fraud and Claims Operations by analyzing, mapping, documenting, and redesigning business processes. Develops SOPs, workflow diagrams, job aids, and future-state operating models while identifying efficiency, risk, control, compliance, and automation opportunities. Collaborates with business leaders, operations, technology, risk, and compliance teams to standardize processes, facilitate reviews, maintain governance documentation, and support transformation and continuous improvement initiatives.

Manages incoming and outgoing mail, packages, shipments, document digitization, tracking, and internal inquiries in a high-volume environment. Performs advanced clerical and administrative work, troubleshoots issues, ensures regulatory and SLA compliance, supports reporting, and manages special projects. Requires accuracy, multitasking, collaboration, strong communication, computer proficiency, and the ability to lift 50 pounds.

Handles customer calls and provides collection and recovery solutions for customers experiencing financial hardship. Serves as a subject matter expert, maintains account and system records, follows debt-collection laws and bank policies, supports junior staff, conducts peer reviews, and helps improve collection metrics through projects and process initiatives.