Top Operations & Support Jobs

Lead Wise's Malaysia business including regulatory governance, board management, risk and compliance oversight, commercial growth, product prioritisation, partner negotiations, GTM strategy, customer experience, and public representation. Manage local operations, licensing strategy, regulator relationships, and build local team and culture.

Lead Wise's operations and growth in Thailand as resident Board Director. Own regulatory relationships, compliance, licensing, partner SLAs, product prioritisation, GTM strategy, customer experience, and local office culture while coordinating cross-functional global teams.

Lead and coach a local complaints team, ensure regulatory compliance, drive KPIs and operational improvements, identify trends/risks, influence product/process changes, and handle escalated complaints to enhance customer experience.

Conduct risk-based QA reviews focused on SAR reporting and AML compliance: assess risk and root causes, report findings, run investigations, share calibration, recommend improvements, and meet dynamic KPIs.

Lead and scale KYC operations across APAC, owning strategy, quality, compliance, cost and speed. Manage 150+ staff and outsourced partners, build onboarding programs, KPIs, governance and vendor management, partner with Product and Compliance, and drive people strategy, budget oversight and process improvements to meet regulatory and business goals.

Lead end-to-end workforce capacity planning: build predictive forecasting models, align staffing with financial forecasts, run scenario analyses, influence senior stakeholders, and mentor planning analysts while improving automation and governance.

Develop, maintain, and execute workforce capacity plans (weekly–quarterly). Translate forecasts into headcount/FTE, validate assumptions with stakeholders, prepare hiring inputs, hand over plans to Scheduling, run scenario analysis, and monitor risks and data quality.

Investigate and analyze customer accounts, transactions and alerts to detect and prevent money laundering and fraud. Prepare reports, escalate complex cases, collaborate with stakeholders, mentor peers, and support improvements to detection systems while complying with AML/CTF regulations and internal policies.

Provide technical support for Wise Platform integrations and SWIFT products, troubleshoot API and webhook issues, act as first-responder for incidents, liaise with engineering and commercial teams, and support partners across time zones via email, phone, and video conferencing.

Lead and develop a QA team focused on Payments operations. Deliver independent assurance, spot risks and control gaps, drive RCA and trend analysis, improve processes and automation, manage KPIs/SLAs, stakeholder communication, and ensure consistent, compliant QA outcomes across pay-in/pay-out, reconciliation, and exception handling.