Top Operations & Support Jobs

Lead the transformation of third-party management and procurement processes by designing and automating solutions, overseeing integration, and ensuring user adoption.

As a Workforce Management Junior Specialist, you'll ensure agents are optimally scheduled, create health reports, manage forecasts, and improve operational efficiency.

The Workforce Management Lead will optimize operations, manage a WFM team, improve processes for efficiency, and support agent well-being. Key tasks include scheduling strategy, capacity planning, data analysis, performance management, and collaboration with various teams.

Lead the design and implementation of Wise's Operational Resilience framework in compliance with EU DORA regulations, collaborating with product and engineering teams for continuous improvement and operational readiness.

As a WFM Capacity Planning Analyst, you'll forecast workload, optimize headcount, analyze workforce metrics, and improve operational efficiency.

The Head of KYC Operations oversees CDD and EDD operations, leading teams to ensure compliance, strategic direction, and operational excellence while managing 150+ employees.

Oversee operational aspects of dispute management, focusing on automation to enhance efficiency and compliance while coordinating with product and partners.

Lead an operations team of 60 agents, focusing on performance management, capacity planning, service delivery, and issue resolution, while ensuring continuous process improvement.

The Third Party Risk Senior Regional Liaison manages TPRM compliance and local regulatory requirements, overseeing risk activities and providing guidance to regional entities.

As a Workforce Management Senior Specialist, you will optimize scheduling and support operations, collaborating with stakeholders to enhance service levels and improve efficiency.