Top Operations & Support Jobs

Lead a team of FinCrime Operations analysts to mitigate financial crime risks through KYC/AML/fraud prevention, drive operational excellence, manage performance and quality, improve processes and tooling, support escalations, and collaborate with stakeholders to meet regulatory and KPI targets.

Lead and develop a FinCrime operations team focused on AML/KYC investigations for LatAm. Translate strategy into actionable plans, manage performance and quality, drive process improvements, own incident response, coordinate cross-functional projects, and ensure regulatory compliance while mentoring team members and meeting KPIs and SLAs.

Handle high-volume, complex customer enquiries across channels with cradle-to-grave ownership; prioritize retention by resolving issues, de-escalating, educating customers, and feeding operational insights to improve processes and reduce friction.

Lead Wise's operations and growth in Thailand as resident Board Director. Own regulatory relationships, compliance, licensing, partner SLAs, product prioritisation, GTM strategy, customer experience, and local office culture while coordinating cross-functional global teams.

Lead Wise's Malaysia business with end-to-end responsibility for regulatory governance, subsidiary oversight, commercial growth, product prioritisation, partner relationships, and local operations. Act as local spokesperson, manage regulator relationships, ensure compliance and operational resiliency, drive GTM and customer experience, and build local team and culture.

Lead and build an AML investigations team in Kuala Lumpur. Own operational processes, training, task allocation, KPIs and SLAs. Support investigators analyzing payment patterns, ensure regulatory compliance, drive efficiency and automation, maintain documentation, and collaborate with product and compliance teams to manage operational impacts and improve customer experience.

Lead end-to-end workforce capacity planning: build predictive forecasting models, align staffing with financial forecasts, run scenario analyses, influence senior stakeholders, and mentor planning analysts while improving automation and governance.

Develop, maintain, and execute workforce capacity plans (weekly–quarterly). Translate forecasts into headcount/FTE, validate assumptions with stakeholders, prepare hiring inputs, hand over plans to Scheduling, run scenario analysis, and monitor risks and data quality.

Lead and coach customer support teams in India, set and reevaluate KPIs, support Team Leads, manage cross-team processes and budgets, participate in hiring, ensure training and operational readiness, report performance, and represent the team in audits.

Lead day-to-day direct scheme integration and operations for the Zengin payment network in Japan. Manage incident/on-call triage, system maintenance, terminals, audits, risk governance, business continuity, and strategic migrations while coordinating cross-functional and regulatory stakeholders.