Top Operations & Support Jobs

Provide technical support and incident response for enterprise partners using Wise Platform. Troubleshoot and debug REST APIs and SWIFT integrations, analyze logs and databases, respond across email/chat/phone/video, coordinate during high-severity incidents, and share trends with product and engineering to improve the platform.

Lead and scale KYC operations across APAC, setting strategy, governance, and metrics. Manage 150+ in-house and outsourced staff to drive compliance, quality, speed and cost-efficiency, partner with Product and Risk/Compliance, optimize onboarding, manage vendors, and implement data-driven improvements to reduce false positives/negatives and improve customer experience.

Lead KYC Operations Function to ensure compliance and operational excellence, driving strategic objectives, quality delivery, and team development across multiple locations, enhancing customer onboarding and processes.

The KYC Operations Associate Analyst conducts customer due diligence, monitors transactions, maintains records, and ensures compliance with KYC/AML regulations while communicating effectively with customers.

The Junior Payroll Specialist will assist in payroll processing for APAC regions, ensuring compliance and efficiency while collaborating with the global payroll team and third-party vendors.

The Payment Product Operations Specialist will enhance payment efficiency in the USD and CAD markets by automating processes, leading projects, and bridging teams between Product, Engineering, and Operations. They will analyze data to measure performance and mentor team members.

Provide IT support for Windows and Apple environments, manage endpoint support, document work, install and repair hardware and software, and assist new users with technology.

Lead the Financial Crime Operations internal communications and organizational strategy, focusing on governance, program management, and team efficiency for a global operations model.

The Operations Project Manager oversees cross-functional teams to improve service operations, manage project execution, and ensure stakeholder satisfaction.

The Operations Project Manager will oversee cross-functional projects focusing on customer service operations improvement and transformation, managing stakeholder communications and project execution.