Top Operations & Support Jobs

Investigate customer complaints, conduct root-cause analysis, provide fair and regulatory-compliant resolutions, maintain detailed case records, and guide support teams on complex cases. The role requires empathetic communication in Portuguese and English, collaboration across functions, and feedback to improve products and processes. This hybrid position is based in São Paulo and supports local and global complaints operations.

Provides first-line customer support through phone, chat, and email, resolving complex issues end to end with empathy and sound judgment. Maintains performance against quality, resolution, and handling-time KPIs while following security and privacy procedures. Contributes to knowledge sharing and process improvement, uses AI tools to improve efficiency, and works a flexible 3:00 AM to 11:00 AM schedule, including weekends and holidays. Training requires 45 days onsite in São Paulo before transitioning to remote work.

Own and scale Wise Business’s GTM systems, designing Salesforce solutions, complex workflows, custom objects, integrations, and lead management processes. Partner with Sales, Revenue Operations, Marketing, Enablement, and Analytics to translate business needs into scalable tooling and prioritize high-impact initiatives. Lead cross-functional systems projects from technical scoping through deployment and rollout, improve GTM processes, evaluate vendors, and support the buildout of a new high-velocity sales organization.

Investigate and resolve complex card fraud and non-fraud disputes in compliance with card scheme rules and regulations. Manage daily workloads, meet SLAs and KPIs, maintain accurate records, identify workflow improvements, escalate complex issues, and collaborate with Customer Support, Compliance, and Product teams on evidence gathering and fraud trends.

Process international payments accurately and consistently, meet SLAs and KPIs, monitor operational procedures, identify and escalate complex payment issues, communicate with stakeholders, and support uninterrupted global payment operations through rotating shifts, including occasional weekends and holidays.

Provides high-level executive support to the CTO, managing complex global calendars, international travel, leadership events, recruiting coordination, stakeholder relationships, and confidential information. The role anticipates executive needs, prioritizes competing demands across time zones, improves executive-office processes using technology and automation, and supports engineering leadership operations in a fast-paced global organization.

Lead Wise’s Payment Operations team in Tallinn by hiring, developing, and managing specialists; setting KPIs and SLAs; improving processes, efficiency, resource allocation, training, and performance; managing operational risks; and maintaining strong customer experience, engagement, and team readiness. The role involves cross-functional collaboration with PayOps, product, engineering, and global partners, plus occasional travel.

Leads Product Operations for Wise Platform, improving planning, prioritization, roadmap communication, partner feedback loops, decision-making, and product development metrics. Establishes effective operating rhythms, ways of working, and cross-functional initiatives that help product teams align, move faster, and scale partner-facing capabilities while reducing unnecessary complexity.

Provides IT support across Windows and Apple environments, manages endpoints using Kandji and Microsoft Intune, troubleshoots hardware and software, documents solutions, supports onboarding, manages tickets, and assists with procurement and vendors.

Investigate and resolve fraud and non-fraud card disputes end to end while meeting SLAs, KPIs, accuracy, and compliance requirements. The role involves maintaining operational procedures, escalating complex issues, identifying workflow improvements, documenting cases, and collaborating with Customer Support, Compliance, and Product teams on escalations and fraud trends.