Top Operations & Support Jobs

Provides first-line customer support through phone, chat, and email, resolving complex issues end to end with empathy and sound judgment. Maintains performance against quality, resolution, and handling-time KPIs while following security and privacy procedures. Contributes to knowledge sharing and process improvement, uses AI tools to improve efficiency, and works a flexible 3:00 AM to 11:00 AM schedule, including weekends and holidays. Training requires 45 days onsite in São Paulo before transitioning to remote work.

Investigate and resolve complex card fraud and non-fraud disputes in compliance with card scheme rules and regulations. Manage daily workloads, meet SLAs and KPIs, maintain accurate records, identify workflow improvements, escalate complex issues, and collaborate with Customer Support, Compliance, and Product teams on evidence gathering and fraud trends.

Process international payments accurately and consistently, meet SLAs and KPIs, monitor operational procedures, identify and escalate complex payment issues, communicate with stakeholders, and support uninterrupted global payment operations through rotating shifts, including occasional weekends and holidays.

Provides high-level executive support to the CTO, managing complex global calendars, international travel, leadership events, recruiting coordination, stakeholder relationships, and confidential information. The role anticipates executive needs, prioritizes competing demands across time zones, improves executive-office processes using technology and automation, and supports engineering leadership operations in a fast-paced global organization.

Lead Wise’s Payment Operations team in Tallinn by hiring, developing, and managing specialists; setting KPIs and SLAs; improving processes, efficiency, resource allocation, training, and performance; managing operational risks; and maintaining strong customer experience, engagement, and team readiness. The role involves cross-functional collaboration with PayOps, product, engineering, and global partners, plus occasional travel.

Leads Product Operations for Wise Platform, improving planning, prioritization, roadmap communication, partner feedback loops, decision-making, and product development metrics. Establishes effective operating rhythms, ways of working, and cross-functional initiatives that help product teams align, move faster, and scale partner-facing capabilities while reducing unnecessary complexity.

Provides IT support across Windows and Apple environments, manages endpoints using Kandji and Microsoft Intune, troubleshoots hardware and software, documents solutions, supports onboarding, manages tickets, and assists with procurement and vendors.