Top Operations & Support Jobs

Lead operational risk activities for Global Customer Service & Operations in South America. Maintain GRC data in OpenPages, execute risk assessments and control reviews, produce risk reporting, support issue identification and control metrics, partner with stakeholders and corporate functions, and evaluate AI tool opportunities to improve risk operations. Spanish fluency required.

Part-time internship supporting Internal Audit with user research, UX and workflow design, AI-enabled solution support (prompt libraries, use-case evaluation), prototyping, documentation, and stakeholder collaboration to improve audit planning, reporting, and knowledge management.

Lead strategic design and day-to-day delivery of Short-Term Disability and Absence Management claims for Jumbo Accounts (50k+ lives). Build and run a dedicated operating model, manage vendors/offshore teams, oversee performance, compliance, budgets (~$10M+), client relationships, and large implementations. Drive workforce planning, analytics/KPIs, continuous improvement, and talent development to ensure scalable, compliant, and client-centric claims operations.

Lead business process excellence by identifying AI/automation opportunities, designing and deploying Microsoft Power Platform and RPA solutions, guiding teams, managing stakeholders, and driving continuous improvement across operations and enabling functions.