Top Operations & Support Jobs

Administers group insurance transactions for participants, plan sponsors, customers, and internal partners. Reviews and enters enrollment data, manages eligibility and beneficiary records, handles plan referrals, maintains automated systems, troubleshoots data issues, develops customer relationships, and researches escalated cases. The role also supports process improvements, explains procedures during customer interactions, and ensures accurate, timely service delivery.

Provide end-to-end customer support across phone and digital channels for disability/intake inquiries, using AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and contribute to process improvements while following compliance and privacy requirements.

Lead and manage a team to meet SLAs through demand/capacity planning, performance monitoring, coaching, onboarding, escalation resolution, process improvements, compliance adherence, and client interaction to ensure operational excellence and talent development.

No responsibilities or requirements are provided; the job description is listed as TBD.

Manage day-to-day administration for multiple large national account clients, lead projects and audits, coordinate client meetings and materials, act as subject-matter expert supporting RFPs, liaise with internal teams, and maintain knowledge of industry trends and MetLife products to deliver exceptional client service.

Execute new-group customer setup and verification across MetLife systems: confirm eligibility data, generate policies and certificates, activate billing and MetLink/MyBenefit access, post initial premium (not collect), request shipping and welcome call, and complete case for ongoing service.

Administer ADA standalone claims and make eligibility/entitlement decisions. Perform leave administration tasks (recertification, intermittent tracking, RTW confirmation), update systems and documentation, and adjudicate federal, state, and company leaves. Communicate with employees, employers, physicians, claim specialists, QA, and supervisors to resolve claims within a recommended 5-business-day TAT.

Lead ADA leave claim administration including eligibility determinations, initial claim decisions, recertification, intermittent tracking, RTW confirmation, system updates, and adjudication across Federal, State, and company leave programs. Coordinate with claims specialists, QA, supervisors, employees, employers and medical providers, meeting compliance turnaround times.

Process new business cases using MetLife systems: retrieve sold case documents, review underwriting notes, update group/class structure, order PPO dental cards, generate policies/certificates, reconcile first bill, initiate MetLink, complete WorkDesk/Bizflow cases, and communicate via email templates.

Lead administration of ADA standalone claims and leave adjudication. Make eligibility decisions, manage recertifications, intermittent tracking, RTW confirmations, and update systems. Coordinate with claim specialists, QA, supervisors, employers, employees, and medical providers to ensure accurate documentation and timely resolution within recommended 5-business-day TAT across federal, state, and company leave programs.