Top Operations & Support Jobs

Leads performance optimization for Leave Solutions operations, overseeing analytics, AI and automation, quality management, inventory and workforce planning, transformation, and executive governance. The role turns operational data into measurable improvements in quality, productivity, utilization, timeliness, customer effort, and cost. It directs managers and cross-functional teams, establishes AI controls and human-in-the-loop processes, drives adoption and workforce readiness, and aligns Operations, Product, Technology, Data, Risk, Legal, HR, and other partners around a multi-year roadmap.

Leads group life claims operations, including claim research, investigation, adjudication, customer communication, escalations, reporting, workforce management, and compliance. Coaches and mentors claim examiners, monitors production and quality metrics, supports system enhancements and UAT, manages open-item resolution, and collaborates with clients and onshore leadership. The role requires sound judgment, knowledge of U.S. life insurance principles, strong analytical and organizational abilities, and effective team leadership.

Leads Group Life claims operations, including claim review, investigation, adjudication, customer and stakeholder escalations, missing-information follow-up, reporting, workforce management, quality monitoring, and compliance. Coaches and mentors Claim Examiners, supports new hires and system testing, manages performance scorecards, resolves complex customer issues, and ensures timely, accurate processing in accordance with policy provisions and regulations.

Leads Group Life claims operations, including claim research, policy interpretation, adjudication, investigations, customer escalations, reporting, workforce management, and compliance. Coaches and mentors claim examiners, monitors productivity and quality, supports system testing, resolves open items, and collaborates with internal, external, and onshore stakeholders. The role requires insurance claims expertise, strong customer service, analytical skills, and the ability to manage competing priorities.

Leads Group Life claims operations, including claim research, investigation, adjudication, customer communication, escalations, and policy interpretation. Coaches Claim Examiners, monitors production and quality metrics, manages workforce activities, prepares performance reports, supports system enhancements, and ensures compliance with policies and regulations. The role also resolves complex claims, coordinates missing information and investigations, supports new-hire productivity, manages client and internal escalations, and collaborates with onshore management.

Supports day-to-day operations of production applications, systems, and employee-facing technology. Monitors systems, follows standard operating procedures, assists with basic user issues, documents incidents, communicates with users and team members, and contributes to continuous improvement initiatives.

Monitors and reconciles data integrations between the Catalyst Claims Platform, HRIS/HCM systems, and customer Workday environments. Identifies and resolves data discrepancies, integration errors, and file-feed issues using Excel, EIB processing, and system updates. Partners with customers and internal teams, supports HRIS implementations, prepares operational reporting, uses AI tools for analysis and validation, and mentors new analysts. Requires disability or leave claims experience, HRIS integration knowledge, advanced Excel skills, troubleshooting, communication, and collaboration.

Investigate and resolve escalated disability and leave claim concerns, inquiries, and processing issues. Conduct root cause analysis, identify trends, maintain escalation data, and recommend process and communication improvements. Partner with claims, legal, privacy, account, and operations teams to resolve complex cases while balancing customer advocacy, contractual obligations, regulatory requirements, and claim integrity. Report findings to leadership and coach operational partners on customer experience practices.

Executes employee and vendor system access operations, including application provisioning, profile maintenance, SLA compliance, audit readiness, reporting, quality assurance, and issue escalation. The role requires accurate data handling, process adherence, documentation, stakeholder coordination, and use of Microsoft Office, SharePoint, Teams, and operational workflow tools.

Leads enterprise major incident and problem management, coordinating high-severity response, war rooms, escalations, service restoration, root cause analysis, post-incident reviews, corrective actions, governance, reporting, and resilience improvements. Partners with technology, cybersecurity, vendors, and business teams to reduce recurring disruptions, maintain playbooks, ensure SLA and regulatory alignment, and improve operational readiness.