Top Operations & Support Jobs

The Implementation Manager leads onboarding and installation of group customer plans, ensuring delivery aligns with expectations while managing a team and coordinating cross-functional activities.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.

Provide high-level administrative support to multiple VPs within Data & Analytics: manage complex calendars and inboxes, coordinate travel and events, prepare presentations and reports, handle confidential information, prioritize tasks, and support ad hoc projects to optimize executive workflows.

The Syndicated Bank Loan Closer manages the end-to-end settlement process of loan trades, ensuring accuracy and compliance while coordinating with internal teams and stakeholders to minimize settlement failures.

This role ensures annuity contracts reflect MetLife's commitments and comply with regulations. Responsibilities include drafting contracts, responding to regulators, and collaborating with internal teams.

The role involves providing administrative support, managing schedules, coordinating travel, preparing reports, and assisting other administrative staff for the regional office management.

Serve as the primary contact for customers via phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end. Use guided, AI-powered tools, validate call summaries, document interactions per privacy and regulatory standards, escalate issues as needed, and participate in training and continuous improvement.

Provide empathetic, end-to-end customer support across phone and digital channels for disability and benefits inquiries. Use AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and participate in training and process improvement.

Provide end-to-end customer support across phone and digital channels for disability/intake inquiries, using AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and contribute to process improvements while following compliance and privacy requirements.

The AVP, Business Controls oversees risk management in business solutions, ensuring effective control practices and metrics development across global teams.