Top Operations & Support Jobs

Manages operational teams, ensuring service-level agreements, demand and capacity targets, performance goals, compliance requirements, and quality standards are met. Reviews reports and transactions, implements corrective actions, coaches employees, supports onboarding, manages escalations, and improves processes. The role also supports staffing and talent development, handles ADA-related customer inquiries, resolves open issues, and maintains strong relationships with onshore management.

Manages operational teams, ensuring service-level agreements, demand and capacity targets, performance goals, compliance, and quality standards are met. Reviews reports, monitors transactions, resolves escalations, supports onboarding, coaches employees, manages staffing and attrition, develops talent, and drives process improvements. Maintains client and offshore management relationships while ensuring adherence to ADA policies, internal procedures, external regulations, and information security standards.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.

Manage and coordinate IT service delivery and support functions, oversee incident and problem management, enforce SLAs, collaborate with stakeholders and vendors, and support continuous improvement of technology services.

Manage and coordinate technology services delivery in a hybrid environment, support IT operations and service levels, collaborate with stakeholders and teams, drive process improvements, and help implement technology initiatives aligned with company strategy.

Lead and administer ADA leave claims, make eligibility and entitlement decisions, manage recertifications and intermittent tracking, update systems and documentation, and coordinate with claim specialists, QA, supervisors, employers, employees and physician offices to ensure timely, compliant leave administration.

Manage and lead a Technology Services unit, overseeing day-to-day IT service delivery, team performance, stakeholder coordination, and continuous improvement. Drive adoption of AI-enabled tools aligned with company strategy, ensure service levels and operational efficiency, and support strategic technology initiatives across the organization.

Lead strategy, governance, and execution for GTO by translating executive priorities into roadmaps, driving cross-functional programs, executive communications, performance tracking, and continuous improvement using data and BI tools to enable organizational effectiveness.

Manages operational teams, ensuring service-level agreements, staffing capacity, performance, compliance, and process quality. Reviews reports, monitors transactions, implements corrective actions, coaches employees, supports onboarding, handles escalations, and coordinates with clients and internal partners. The role also develops talent, manages attrition, resolves open issues, and builds strong relationships with onshore management.

Processes structured settlement and income annuity cases, updating policy details and handling financial transactions. Verifies customer information, policy documents, and handwritten requests across multiple systems; ensures compliance with procedures, regulations, and state requirements. Supports legal reviews, document indexing, case routing, queue monitoring, service-level timelines, production reporting, and escalation of discrepancies. Requires strong communication, analytical, organizational, prioritization, and detail-oriented skills.