GCS Employee Enablement is responsible for executing daily operational activities related to employee and vendor system access management. The role ensures accurate and timely application provisioning, profile maintenance, compliance with defined SLAs, and adherence to security and process standards. The position supports audit readiness, reporting, quality assurance, and coordination with internal and global stakeholders to maintain seamless operations.
Skills and Competencies
Technical / Functional Skills
- Process adherence and documentation understanding (EDS, SOPs)
- Knowledge of operational workflows and controls
- Audit and compliance awareness
- Basic risk identification and issue escalation
- Data handling and reporting accuracy
Tools & Digital Skills
- Proficiency in MS Excel (basic formulas, data formatting, trackers)
- Working knowledge of MS Word and PowerPoint
- Familiarity with SharePoint / Teams for document access and collaboration
- Experience with ticketing, workflow, or operational tools (preferred)
Behavioral & Soft Skills
- Attention to detail
- Accountability and ownership of assigned tasks
- Time management and prioritization
- Willingness to learn and adopt process changes
- Professional communication and teamwork
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Skills Required
- Process adherence and documentation understanding, including EDS and SOPs
- Knowledge of operational workflows and controls
- Audit and compliance awareness
- Basic risk identification and issue escalation
- Data handling and reporting accuracy
- Proficiency in Microsoft Excel, including basic formulas, data formatting, and trackers
- Working knowledge of Microsoft Word and PowerPoint
- Familiarity with SharePoint and Teams
- Experience with ticketing, workflow, or operational tools
- Attention to detail
- Accountability and ownership of assigned tasks
- Time management and prioritization
- Willingness to learn and adopt process changes
- Professional communication and teamwork
What the Team is Saying
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What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
Gallery
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MetLife Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
