Top Operations & Support Jobs

Support credentialing, licensing, and regulatory workflows for licensed employees. Coordinate with Compliance, FINRA, screening teams, and vendors; provide training, reporting, backup coverage across CLEAR processes; contribute to process improvements and small projects to improve efficiency and compliance.

The Implementation Manager leads onboarding and installation of group customer plans, ensuring delivery aligns with expectations while managing a team and coordinating cross-functional activities.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.

Lead and perform email quality reviews to ensure accuracy, clarity, and consistency of customer communications. Support Regional Market, Small Market, Specialty Markets, and Small Business Solutions service teams, driving customer experience excellence and compliance with quality standards. Current scope limited to Regional Market CSC service team with potential future expansion.

Provide high-level administrative support to multiple VPs within Data & Analytics: manage complex calendars and inboxes, coordinate travel and events, prepare presentations and reports, handle confidential information, prioritize tasks, and support ad hoc projects to optimize executive workflows.

The Syndicated Bank Loan Closer manages the end-to-end settlement process of loan trades, ensuring accuracy and compliance while coordinating with internal teams and stakeholders to minimize settlement failures.

This role ensures annuity contracts reflect MetLife's commitments and comply with regulations. Responsibilities include drafting contracts, responding to regulators, and collaborating with internal teams.

The role involves providing administrative support, managing schedules, coordinating travel, preparing reports, and assisting other administrative staff for the regional office management.

The AVP, Business Controls oversees risk management in business solutions, ensuring effective control practices and metrics development across global teams.

Maintain and update provider records, research and resolve discrepancies between claims and referral systems, validate billing/rendering information for claim processing, update system logs, navigate multiple applications (mainframes, dental apps, web), coordinate with specialists, and perform assigned tasks while meeting data-entry and communication quality standards.