Top Operations & Support Jobs

Lead and coach a QA team to ensure accuracy, compliance, and consistency of customer-facing email communications. Oversee quality reviews, performance management, process governance, stakeholder reporting, and continuous improvement projects to drive customer-centric outcomes.

Analyze vendor history files, design and implement solutions using VBA/macros, Power Query and Power Platforms, validate FMLA/state leave rules, configure Catalyst/TAM systems, support UAT and stakeholder consultation, and drive process/system improvements for absence management implementations.

Perform new-business processing for MetLife group accounts: retrieve and review sold-case and submission documents, update group/class structure, order dental cards (if PPO), generate policies/certificates, reconcile first-bill audits, initiate MetLink access, and complete WorkDesk/Bizflow workflows using internal systems and templates.

Lead operations efforts and collaborate with IT to drive optimization and strategic initiatives. Identify and implement process improvements, increase efficiencies, and support cross-functional projects to enhance operational performance.

Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.

Manage end-to-end short-term disability and leave claims: review and adjudicate STD claims, gather information from employees/employers/physicians, communicate about health and RTW, update claims systems and diaries, ensure TAT/compliance, and coordinate with claim specialists, QA, and supervisors.

Lead and manage a team to meet SLAs through demand/capacity planning, performance monitoring, coaching, onboarding, escalation resolution, process improvements, compliance adherence, and client interaction to ensure operational excellence and talent development.

Lead and coach a team to meet SLAs through demand and capacity management, reporting, monitoring transactions, handling escalations, onboarding and training, process improvement, compliance, and client interaction to drive performance and reduce attrition.

As a Group Insurance Administrator, you will manage daily policy administration for group dental customers, ensuring data accuracy and compliance while handling various transactions and updates.

Lead end-to-end management of short-term disability and other statutory/federal/state/company leave claims: review and decide eligibility, collect supporting data, communicate with employees/employers/physicians, update systems and documentation, meet turnaround time standards, and coordinate with claim specialists, QA, and supervisors.