Top Operations & Support Jobs

Lead identification, design, development and deployment of automation/AI solutions using Microsoft Power Platform and RPA. Manage teams, mentor juniors, liaise with stakeholders, drive process improvement, capacity estimation, and delivery of automation initiatives across operations and enabling functions.

Provide phone and digital customer support for insurance policy, coverage, billing, and service inquiries. Use AI-guided tools and CRM systems to resolve complex issues, validate call summaries, document interactions, escalate as needed, and contribute to process improvements. Participate in paid training and ongoing development.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and service inquiries end-to-end. Use AI-powered tools and CRM systems, validate AI-generated summaries, document interactions per compliance, escalate when needed, and contribute to process improvement. Participate in paid training and ongoing development.

Support credentialing, licensing, and regulatory workflows for licensed employees. Coordinate with Compliance, FINRA, screening teams, and vendors; provide training, reporting, backup coverage across CLEAR processes; contribute to process improvements and small projects to improve efficiency and compliance.

The Implementation Manager leads onboarding and installation of group customer plans, ensuring delivery aligns with expectations while managing a team and coordinating cross-functional activities.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.

Provide high-level administrative support to multiple VPs within Data & Analytics: manage complex calendars and inboxes, coordinate travel and events, prepare presentations and reports, handle confidential information, prioritize tasks, and support ad hoc projects to optimize executive workflows.

The Syndicated Bank Loan Closer manages the end-to-end settlement process of loan trades, ensuring accuracy and compliance while coordinating with internal teams and stakeholders to minimize settlement failures.

This role ensures annuity contracts reflect MetLife's commitments and comply with regulations. Responsibilities include drafting contracts, responding to regulators, and collaborating with internal teams.

The role involves providing administrative support, managing schedules, coordinating travel, preparing reports, and assisting other administrative staff for the regional office management.