Top Operations & Support Jobs

Analyzes and improves enterprise desktop performance and reliability through proactive monitoring, issue resolution, performance optimization, and data analysis. Provides technical guidance to IT teams and end users, evaluates desktop hardware and software configurations, tracks improvement initiatives, and stays current with endpoint experience technologies. The role requires collaboration with technical and non-technical stakeholders and a strong understanding of Windows desktop infrastructure.

Supports business operations at MetLife, requiring knowledge of Power BI. Finance knowledge is preferred. The role contributes to operational effectiveness within a global financial services organization.

Leads the design, governance, implementation, and continuous improvement of marketing review processes. Coordinates Marketing, Legal, Compliance, technology, vendors, and audit stakeholders; oversees workflow tools, controls, documentation, reporting, training, access management, and issue resolution. Improves transparency, audit readiness, user experience, regulatory adherence, and speed to market for marketing content approvals.

Oversee daily helpdesk operations, manage associates, monitor performance, and maintain service quality and SLA compliance. The role supports employees, customers, vendors, and procurement stakeholders by resolving inquiries involving PR-PO processes, system access, catalog management, accruals, supplier onboarding, invoicing, and supplier registrations.

Provides hands-on IT Service Desk and infrastructure support, manages incident escalation and vendor performance, coordinates with technology teams, and communicates service impacts to stakeholders. Uses AI tools, chatbots, automation, and knowledge management to standardize procedures, reduce repetitive inquiries, improve service quality, and support continuous operational improvement. Requires at least five years of IT experience and business-level Japanese proficiency.

Manages operational teams, service-level performance, staffing, coaching, escalations, reporting, compliance, and continuous process improvement. Monitors transactions, addresses performance issues, supports new-hire productivity, manages customer and internal partner inquiries, and ensures adherence to ADA policies, organizational quality standards, regulations, and information security requirements. Builds relationships with onshore management and develops team talent while managing staffing needs and attrition.

Supports management within MetLife’s financial services organization. The provided description contains company background, strategic priorities, and an AI-enabled workplace overview, but does not specify the assistant manager’s day-to-day responsibilities, qualifications, compensation, travel, or clearance requirements.

Handles inbound telephone inquiries about life insurance death claims from family members, attorneys, and funeral homes. Guides callers through new and existing claims with empathy, clarity, and professionalism; resolves complex issues, navigates multiple systems, follows procedures, meets performance indicators, and adapts to approved AI and automation tools. Requires mandatory in-person training and nesting in Cary, NC before transitioning to virtual work, plus periodic office visits.

Supports onboarding group insurance customers by configuring plans, billing, and administration systems; reviewing contracts and case materials; initiating billing; resolving member discrepancies; tracking implementation milestones; and documenting workflows. Communicates timeline updates with internal teams, customers, vendors, and partners, identifies setup issues, collaborates with IT, supports process improvements, and assists colleagues with training and case processing.

Lead and coach a team that investigates disability and absence claims, ensuring adjudication accuracy, compliance, and strong customer experience. Manage performance, training, quality reviews, call monitoring, and administer concurrent claims (e.g., STD, FMLA, PFML). Escalate issues and drive process improvements to meet business objectives and expense targets.