Top Operations & Support Jobs

Handle escalated damage claims by communicating between customers and field management, entering and updating tickets, preparing investigation and liability forms, researching account information across systems, troubleshooting internal claim processes, and generating management reports to ensure timely resolutions and SLA compliance.

Supervise and coach Collections/Credit Services staff to ensure productivity and courtesy, resolve escalations, provide reporting, hire and evaluate personnel, and support process improvements.

As a Maintenance Supervisor, lead a team of Technicians in maintenance activities, ensuring safety and quality standards while optimizing network performance and customer satisfaction.

Provide desktop and call-center IT support: troubleshoot and repair Windows PCs, peripherals and components; install software, patches and hardware; support VoIP and Webex calling; maintain asset data and refresh EOL equipment; assist remote users; log requests and collaborate with teams to ensure reliable call center technology.

Maintain and audit enterprise inventory and network records across advanced TV and digital advertising systems. Onboard new inventory sources, manage mappings and naming conventions, troubleshoot data and system issues, support testing and implementations, document workflows, and collaborate with cross-functional teams to improve data quality, governance, and operational efficiency.

Maintain and audit enterprise inventory and network data for Spectrum Reach's advanced advertising ecosystem. Onboard inventory sources, ensure naming conventions and mappings, troubleshoot data and system issues, collaborate with cross-functional teams and vendors, document workflows, and support testing and process improvements to improve data quality and operational efficiency.

Manage linear programming schedules and ad inventory allocation, process daily network programming files, audit break assignments, support high-profile event allocations, maintain multi-system traffic expertise, perform data entry and root-cause analysis, and communicate programming capabilities to internal and external stakeholders.

Coordinate post-sale campaign execution and reporting for linear and digital advertising. Enter and review orders, manage ad copy and traffic instructions, liaise with Billing, Traffic/Operations, Finance, and Ad Ops to ensure accurate fulfillment, pacing adjustments, and make-goods.

Operate and quality-check technical aspects of news/sports broadcasts including audio mixing, video editing, graphics, closed captions, and server/playout systems. Manage multiple tasks under tight deadlines and collaborate with production teams to ensure accurate, high-quality on-air content.

Lead Midwest regional field service operations to deliver timely installation and repair for residential and business customers. Oversee resource forecasting, vendor management, EHS, budgets, performance metrics, large-scale project execution, and talent development across multiple states.