Top Operations & Support Jobs

Manage linear programming schedules and ad inventory allocation, process daily network programming files, audit break assignments, support high-profile event allocations, maintain multi-system traffic expertise, perform data entry and root-cause analysis, and communicate programming capabilities to internal and external stakeholders.

Coordinate post-sale campaign execution and reporting for linear and digital advertising. Enter and review orders, manage ad copy and traffic instructions, liaise with Billing, Traffic/Operations, Finance, and Ad Ops to ensure accurate fulfillment, pacing adjustments, and make-goods.

Supervise daily media operations to ensure seamless acquisition, cataloging, scheduling and distribution of news content. Manage asset requests, monitor feeds and quality control, support live signal scheduling, troubleshoot transmission paths with technical teams, and optimize media workflows across platforms.

Serve as primary technical contact for mid/large business clients, troubleshoot and document incidents across fiber, Ethernet, WAN/LAN, voice/VoIP, WiFi and managed services, coordinate fixes with internal teams, manage escalations, and maintain accurate client records and updates during service-impacting events.

Primary contact for mid/large business clients using Spectrum's data, voice, video and managed services. Troubleshoot WAN/LAN, fiber, voice and corporate hardware/software; document issues, coordinate fixes with internal/external teams, track escalations, and maintain client records to uphold service standards.

Serve as primary technical contact for mid/large business clients, troubleshoot and document issues across fiber, Ethernet, voice, VoIP, WAN/LAN, managed and security services, coordinate fixes with internal teams, manage escalations, and maintain client records.

Monitor service queues and telemetry, triage and escalate outages, create and manage tickets, run communication bridges during incidents, analyze call and outage trends, drive process improvements and train team members to maintain operational reliability.

Provide on-site call center IT support: deploy, configure, troubleshoot, and repair PCs, peripherals, VoIP/Webex systems; manage asset data, install software/patches, and support remote access to ensure agents remain operational.

Monitor and adjust real-time contact volume and staffing forecasts, manage intraday scheduling (overtime, voluntary time off), coordinate with sites and vendors, analyze service levels and occupancy, troubleshoot routing/tool issues, and recommend post-day actions to optimize contact center performance.

Analyze contact center volume and trends to build forecasts and schedules, align agent staffing to demand, collaborate with stakeholders, manage forecasting tools and reporting, and support long-term workforce planning and simulations.