Top Operations & Support Jobs

The role involves maintaining regulatory compliance records, enhancing governance documentation, supporting data management in Archer, and contributing to program improvements.

The Manager of Optimization will lead execution of Mastercard's optimization strategy, driving alignment and adoption of optimization initiatives across Latin America to enhance customer experience and approval rates.

Lead customer-facing cross-functional teams to manage electronic payment processing implementation projects, ensuring quality and customer satisfaction while providing training and guidance.

Responsible for managing outsourcing governance and compliance for an assigned entity, coordinating activities, monitoring performance metrics, and supporting regulatory and audit efforts.

The Staffing Manager EMEA oversees resource allocation, capacity management, and operational excellence in staffing for Mastercard's Advisors & Client Services, ensuring effective client outcomes and employee development through data-driven strategies.

The Staffing Operations Manager oversees global staffing operations, ensuring data accuracy, governance, and execution of staffing processes while influencing decisions and driving operational efficiency.

The BizOps Engineer II supports change management, release management, automates monitoring, analyzes ITSM activities, and improves system reliability and performance.

The Staffing Senior Analyst will coordinate staffing needs, optimize resource utilization, manage client engagements, and support team performance evaluations within Mastercard's Advisors Client Services.

Manage the Real-Time Payments Infrastructure service in APAC, ensuring performance, incident resolution, service changes, and customer satisfaction. Advocate for customers with backend teams and lead operational improvements.

Support and scale Partnerships systems and processes, manage PRM and partner tooling, drive data quality and integrations, translate business requirements into user stories, lead testing and deployments, and enable adoption, training, and issue resolution across partner lifecycle workflows.