Top Operations & Support Jobs

Provide first-line customer support for Applied Systems software via phone, chat, and email. Troubleshoot and diagnose basic technical issues, document cases in the CRM, attach KB resources, escalate complex problems, participate in training and product testing, and work rotational IST shifts to meet SLA and customer satisfaction goals.

Serve as the technical lead for the Service Desk, resolving complex L2 incidents, mentoring junior technicians, driving problem management and process improvements, managing the knowledge base, analyzing ticket trends and reporting, coordinating with L2/L3 teams, performing on-call rotations, and providing dedicated onsite executive IT support and vendor coordination for the Chicago office.

Lead and operate a 24x7 India-based NOC, managing L1/L2 shifts, SLA performance (MTTA/MTTR), incident and major-incident response, runbook quality, and continuous reliability improvements while liaising with US leadership and cross-functional engineering teams.

First point of contact for customers via phone, chat, and email; troubleshoot and resolve basic technical issues for insurance software, escalate complex problems, document interactions in CRM, contribute to KB articles and product testing, participate in training and mentoring, and work rotational IST shifts to meet SLAs.