Top Operations & Support Jobs

Provide end-user support for Windows, Mac and mobile; administer and automate JIRA Service Desk workflows; manage hardware inventory lifecycle; implement monitoring and hardware analytics with tools like Datadog and ManageEngine; support cloud infrastructure monitoring; follow ITSM/ITIL processes; document procedures and train users; ensure security and governance compliance.

Support daily administration, configuration, and optimization of the Salesforce platform. Translate business requirements into scalable declarative solutions, maintain data quality and security settings, triage support tickets, document processes, and collaborate with senior team members on platform improvements.

Provide senior-level administrative support to Technology and Product leaders: manage complex calendars, coordinate travel and events, handle expense reports, improve administrative processes, and back up the Senior Executive Assistant to ensure seamless operations.

The Business Operations Director, CX leads strategic initiatives for Customer Experience, leverages AI, and collaborates with senior leaders to improve operations at Applied Systems.

Provide frontline customer support for Applied Systems insurance software via phone, chat, and email; troubleshoot basic technical issues, document cases in the CRM, escalate complex problems, contribute to KBs, participate in training and testing, and meet SLA and customer satisfaction targets while working rotational shifts.

First point of contact for customers via phone, chat, and email; troubleshoot and resolve basic technical issues for insurance software, escalate complex problems, document interactions in CRM, contribute to KB articles and product testing, participate in training and mentoring, and work rotational IST shifts to meet SLAs.