Top Operations & Support Jobs

Resolves escalated customer, dealer, and service-provider issues through telephone and written correspondence. Acts as an escalation point for field employees, executives, and channel partners regarding satisfaction, availability, pricing, product safety, complaints, and warranty concerns. Applies intermediate subject-matter knowledge, analyzes moderately complex issues, interprets policies, exercises independent judgment, and provides recommendations within established procedures.

Leads Customer Success business operations by defining and managing KPIs, standardizing reporting, coordinating cross-functional Geo interlock activities, supporting deployment modeling and go-to-market planning, and delivering actionable performance insights to leadership. Develops metrics roadmaps and dashboards using Power BI, Salesforce, Certinia, and similar tools. Drives operational improvement initiatives, leads cross-functional projects, and advises teams on reporting, performance gaps, and improvement plans.

Leads Six Sigma and DMAIC projects to improve operational excellence, customer experience, quality, efficiency, and cost. Manages cross-functional initiatives, conducts statistical and machine learning analyses, facilitates workshops and postmortems, trains improvement practitioners, and drives sustainable organizational change. Partners with global engineering, supply chain, customer success, and services teams while coaching stakeholders and influencing senior leaders.

Administer and optimize the Totango Customer Success platform by configuring workflows, SuccessPlays, permissions, dashboards, health scores, and integrations. Support customer lifecycle programs, data quality, troubleshooting, user training, governance, and continuous improvement. Partner with Customer Success, data engineering, vendors, and other stakeholders to drive platform adoption and deliver reliable customer insights.

Provides professional solutions for unresolved escalated customer, dealer, and service-provider issues through telephone and written correspondence. Acts as an escalation point for field employees, executives, and channel partners regarding customer satisfaction, availability, pricing, product safety, complaints, and warranty concerns. Requires strong customer relations, communication, presentation, correspondence, operating-system, and consumer-rights knowledge, along with experience in telephone support and the microcomputer industry.

Leads business management for multiple IT services and solutions across their full lifecycle. Responsibilities include service planning, pricing and delivery alignment, business analysis, root-cause identification, solution development, cross-functional program execution, revenue and margin management, business-case validation, customer value demonstration, process improvement, and mentoring. Works globally with regional and cross-functional teams to drive service growth and respond to customer and market needs.

Provide L1/L2 technical support for network management and SIEM products (e.g., Junos Space, JSA). Troubleshoot Linux systems, virtualization (VMware/KVM), containers, networking protocols (L2-L7/TCP-IP), deploy/configure large-scale software, reproduce issues, escalate to L3, create knowledge articles, and mentor junior engineers.

Manage a global Advanced Services team for HPE Networking to deliver defect/bug reports, customer product health reports, RMAs, case reviews, and remote consulting across routing, switching, security, and cloud. Drive customer experience, coordinate global teams, engage with engineering and IT, hire and develop engineers, and improve processes through automation and quality initiatives.

Provides technical and business support for HPE’s Salesforce platform across the APJ region. Responsibilities include troubleshooting user issues, managing cases within SLAs, configuring permissions and user setups, maintaining queues, views, fields, territories, and data uploads, testing enhancements, investigating system errors, and collaborating with advanced support and cross-functional teams. The role also serves as a Salesforce subject matter expert and identifies process and support-model improvements.

Provide L3 technical support for HPE storage platforms (Nimble, Alletra, DHCI, GreenLake), troubleshoot SAN, networking and performance issues, manage escalations to engineering, produce executive summaries and root cause analyses, and improve support efficiency through automation and knowledge creation.