Top Operations & Support Jobs

Provides technical support for hardware, software, computing, storage, and peripheral products through telephone and e-support channels. Resolves customer issues, answers product and service questions, documents case resolutions in knowledge systems, and proactively reduces recurring problems. Collaborates with internal teams to meet service-level requirements, supports customer visits and industry events, and begins assisting sales pursuit activities.

Handles customer service requests across email, phone, post, and portal channels while maintaining customer relationships. Manages collections, delinquency, accounts receivable balances, cash allocation, suspense accounts, forecasting, and documentation. Collaborates with internal and external stakeholders, escalates disputes, supports customer projects, and may lead moderately complex initiatives. Korean and English communication skills are required, with finance or accounting knowledge advantageous.

Manages service support plans and performance for moderately complex product families. Represents services on product development teams, contributes warranty and cost analysis, develops service marketing collateral, sets support metrics, monitors business performance, identifies corrective actions, and collaborates with regional and worldwide teams on service planning and implementation.

Provides technical customer support for hardware and software issues across computing, storage, and peripheral products. Resolves standard and complex cases, answers product and repair questions, documents solutions in knowledge systems, and helps prevent recurring issues. The role may lead resolution activities, mentor technicians, support technical action plans, and collaborate with sales teams. It is primarily onsite, with customer visits, conferences, and vendor meetings as needed.

Supports HPE Labs’ Innovation Program Office through market and competitive research, technology due diligence, strategic business development, business planning, project tracking, risk management, and executive-ready presentations. The role collaborates with engineering, marketing, sales, and other business units to evaluate startups and emerging technologies, develop strategic recommendations, and support internal operations and initiatives.

Provides Level 1.5 technical support for HPE StoreOnce products, managing customer cases from diagnosis through resolution. Troubleshoots compute, storage, networking, hardware, operating systems, and related subsystems; documents cases, meets SLAs, escalates complex issues, and collaborates with L2/L3 engineers. The role also supports process improvements, knowledge-base updates, technical guidance, and customer communications while managing multiple cases with minimal supervision.

Provides enterprise technical support for hybrid cloud customers, diagnosing and resolving infrastructure, connectivity, product, and configuration issues. The role manages incidents, escalations, documentation, reporting, cloud infrastructure performance, capacity, security, and compliance. It requires customer communication, troubleshooting across computing, storage, networking, operating systems, virtualization, containers, public cloud platforms, DevOps tools, automation, and monitoring technologies.

Leads advanced technical support for hardware, software, business systems, and applications. Resolves escalated customer issues, provides remote and phone support, develops and documents solutions, leads technical action plans, mentors employees, supports process improvements, and represents HPE with customers, vendors, and industry organizations. Requires strong troubleshooting, ITIL, customer service, communication, and Linux/container automation expertise.

Resolves complex hardware and software issues for internal and external customers through phone, remote, and e-support channels. Provides product guidance, troubleshooting, documentation, and customer service while managing escalations and technical action plans. Mentors employees, trains peers, supports process improvements, and leads technical initiatives. Requires advanced knowledge of computing, storage, peripheral devices, case management tools, and ITIL practices.

Leads LATAM sales operations across Quote-to-Cash, forecasting, order management, renewals, compliance, audits, and operational controls. Manages multinational teams, coordinates Sales, Delivery, Finance, IT, and external partners, resolves complex SAP-related issues, monitors operational metrics, and drives process improvement, automation, and customer satisfaction.