Top Operations & Support Jobs

Leads HPE Financial Services’ North American leasing operations across origination, servicing, collections, portfolio administration, asset returns, customer delivery, and risk controls. Oversees 60+ employees, major enterprise accounts, and billions in annual leasing volume. Drives operating-model transformation, platform modernization, automation, governance, continuous improvement, customer experience, financial performance, compliance, and organizational development.

Provides technical service and post-sales support for customer environments. Resolves routine incidents, collaborates on complex issues, applies HPE solutions, manages customer expectations, and builds account relationships. The role requires developing technical knowledge across areas such as server administration, security, performance management, and IT environments while delivering customer-focused solutions within defined parameters.

Manages the business success, strategy, performance, and profitable growth of a service portfolio or segment. Oversees service metrics, operational improvements, route-to-market effectiveness, issue resolution, cross-functional partnerships, and recovery plans. Leads, coaches, and develops a team of at least four employees, typically managing 8–15 direct reports. Drives change, productivity, business planning, and collaboration across international and multicultural teams.

Manages a technical team providing 24/7 remote compute and storage support for global clients. Responsibilities include performance management, coaching, capacity planning, customer escalation management, cross-functional collaboration, service delivery improvement, and supporting product launches and technical capability development. The role requires strong customer focus, technical knowledge of storage and compute products, analytical and communication skills, and willingness to work onsite in Pune.

Provides first- and second-level technical support for customer issues involving compute, storage, network hardware, operating systems, and related products. Manages cases from intake through resolution, performs remote diagnosis, documents solutions, coordinates with engineering teams, recommends hardware replacements, escalates complex issues, and maintains service-level commitments. The role also supports process improvement projects, technical documentation, customer communications, and guidance for junior and staff engineers.

Provides advanced remote technical support for enterprise customers, resolving complex hardware and software issues across servers, compute, storage, networking, and enterprise systems. Owns escalated cases through resolution, performs root cause analysis, develops technical action plans, documents solutions, and proactively prevents recurring problems. The role also mentors employees, supports process improvements, applies ITIL practices, and represents HPE in customer and industry engagements.

Provides remote technical support for customer infrastructure, resolving hardware and software incidents through phone and e-support. Diagnoses routers, switches, firewalls, operating systems, VMware, servers, and storage; records incidents and resolutions in ServiceNow and knowledge systems; escalates issues when needed; manages customer communication and service-level requirements while maintaining ITIL practices.

Provides onsite Level 1 technical support for HPE NonStop systems in enterprise customer environments. Responsibilities include troubleshooting hardware and software incidents, applying patches and firmware updates, monitoring systems, managing inventories and licenses, documenting incidents, supporting change processes, participating in customer reviews, and escalating complex issues. The role also collaborates with HPE engineering and support teams, contributes to service improvement, and works rotating extended shifts.

Supports data center infrastructure and federal network systems through lifecycle management, incident response, installations, troubleshooting, monitoring, maintenance, upgrades, and security configuration. Performs Tier 2/3 network support, system performance monitoring, capacity planning, and infrastructure optimization. Collaborates with customers, vendors, and internal teams, mentors less-experienced staff, and provides strategic technical guidance. Requires onsite work, U.S. citizenship, and TS/SCI with Full Scope Polygraph clearance.

Leads service-line escalations, executive-visible customer complaints, root-cause analysis, and corrective actions across complex enterprise infrastructure environments. Coordinates technical and business stakeholders, improves service stability and customer experience, documents workarounds, audits cases, and drives operational governance and continuous improvement. Partners with delivery teams on service plans, performance measurement, capability development, and preventive recommendations across server, networking, storage, and virtualization domains.