Verify and maintain social service program listings, research and add new resources, respond to user tickets, use internal curation tools, and collaborate with the team to ensure data accuracy and platform support.

Provide first-line helpdesk support for seekers, customers, and community-based organizations. Triage incidents, own tickets through resolution or escalation, document activities in Jira, run inbound/outbound calls and chats, onboard teammates, and contribute to process improvements and internal projects.