Top Operations & Support Jobs

Leads three software escalation teams supporting dealership technicians and Field Service Engineers. Oversees software issue triage, data-quality troubleshooting, root-cause identification, corrective actions, stakeholder coordination, reporting metrics, and resolution of diagnostic software problems affecting customer vehicles. Develops team training, performance objectives, and career plans while partnering with Product Development and technical teams to prioritize and resolve field concerns globally.

Manages FCSD business-office governance, strategic planning, KPI reporting, executive presentations, internal communications, and cross-functional initiatives. Coordinates leadership meetings, calendars, events, SharePoint content, internal controls, and ISO audit support. Translates complex data into actionable executive narratives and applies AI agents, Copilot, LLMs, and Microsoft tools to improve business-office productivity. Partners with Finance and senior stakeholders to track performance, communicate priorities, and drive accountability.

Leads European warranty consulting, auditing, training, and field operations. Oversees compliance, audit governance, policy administration, training strategy, supplier and team performance, reporting, budgets, risk mitigation, and continuous improvement while collaborating with dealers, legal partners, suppliers, and cross-functional stakeholders.

Develop and implement data-driven value propositions and process improvement strategies for Ford Charging operations. Oversee operational efficiencies, backlog management, reporting, compliance, revenue optimization, process mining, workflow development, performance assessments, monitoring tools, stakeholder partnerships, and internal compliance audits for electric vehicle charging products and services.

Leads Ford Energy’s business operations stand-up as a cross-functional people leader. Aligns business and systems integration, designs enterprise processes, establishes governance, tracks execution, manages risks, and drives implementation across finance, HR, legal, supply chain, and IT. Builds and develops a business operations team, resolves roadblocks, manages stakeholders, and reports progress to senior leadership while supporting the transition to an independent business unit.

Supports business operations through budget and purchase order tracking, roster and organizational chart maintenance, dashboard development, resource studies, and workload analysis. Identifies administrative workflow bottlenecks and develops automation using Excel VBA, Python, Power BI, and Power Automate. Uses AI tools to summarize meetings, draft communications, and accelerate analysis. The role requires strong Excel, analytical, communication, and process-improvement skills, with an engineering education preferred.

Leads incident management, service monitoring, operational analytics, and quality improvement for connected vehicle services across international markets. Investigates outages and degradations across applications, cloud platforms, APIs, telematics, and vehicle communication systems; coordinates resolution with engineering teams and external partners; tracks root causes and corrective actions; monitors KPIs; produces performance reports; reviews customer feedback; and supports operational readiness for new features.

Supports the Lincoln North America Business Office by executing business priorities, operational initiatives, executive communications, reporting, data analysis, and strategic projects. Coordinates cross-functional deliverables, meetings, timelines, stakeholder communications, and field objectives. Uses AI and process improvements to streamline workflows and improve outcomes while partnering with senior leaders and Ford teams.

Monitor vehicle-related cases, manage escalations, prepare reports, track KPIs, maintain dashboards, reduce vehicle downtime, analyze trends, and coordinate issue resolution across departments. The role supports connected-vehicle data processes, automation opportunities, cross-functional uptime projects, and management decision-making using tools including SAP, Excel, Power BI, and SharePoint.

Supports the Software Director and Advanced EV Development organization through calendar and travel coordination, expense reporting, meeting preparation, confidential communications, onboarding and offboarding, event logistics, office supplies, site and facilities coordination, training administration, compliance tracking, reporting, and process improvement. The role also supports team events, internal communications, knowledge management, and business operations projects in a fast-paced hybrid environment.