Ford Business Solutions is looking for a
Business Operations Specialist
to join our Ford Customer Service Team in our Szentendre office.
What will be your roles and responsibilities?
Daily monitoring of Hungarian and EDM DTA cases raised for vehicles and taking ownership of escalation process
Preparation of further phases – addition of new carlines and new markets
Daily DTA report with 100% visibility and a robust escalation process
KPI measurement and reporting to management and market reviews
DTA Dashboard support (daily refresh and maintenance, development based on user experience)
Reducing VOR/Downtime to a minimum with proactive actions and communication
Cooperating with CV Uptime projects where practical
Communicate with all departments involved:
FoE, CV Uptime, NSC, Liive team, CRC, Dealers, PS&L, Merchandiser, etc.
Analyze trends and work together with concerned teams to identify and resolve, later prevent repeated issues
Explore and use connected vehicle data to support the processes
Look for opportunities for automation
Tools and resources:
PTS (DTAs, connected vehicle data)
Global Uptime (Ford Liive)
SAP (Shortage monitor, SPRINT, Product Dashboard, etc.)
Microcat (parts)
SAP Transportation Management (backorders)
MS Excel
PowerBI (preferred)
Sharepoint
Alteryx / Flowcraft (preferred)
Requirements for the position:
Strong business acumen coupled with commitment to quality
Project management experience – enabling cooperation across multiple departments
Min. 1-year experience in FCSD area is an advantage
Self-development skill for learning new tools and new processes
Strong analytical skills (strong MS Excel skills are essential)
Data driven: collect, analyze, report and support decision making process
Communication skill to speak with impact
Critical thinking skill to foster innovation
Problem solving skills to identify root cause of an issue and find resolution in structured manner
Time and priority management skills to boost productivity and efficiency
Fluent English both written and spoken
What you’ll love about us:
Being part of a fully supportive, collaborative, and dynamic team
Hybrid working model with 4 days a week on-site
Continuous challenges and great opportunities contributing to your professional development and next career step at one of the largest automotive companies in the world
Shuttle bus service between local train station (Békásmegyer – HÉV) and the office
Cafeteria – Benefits package
As you will join a car sales company you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days
Please note that we currently run background checks as part of our recruitment process pending a successful interview.
Getting curious about this opportunity? We would love to tell you more. Stay connected with us and apply.
Location: Szentendre
#LI-FordHungary
Skills Required
- Strong business acumen and commitment to quality
- Project management experience enabling cooperation across multiple departments
- Minimum one year of experience in the FCSD area
- Ability to learn new tools and processes independently
- Strong analytical skills
- Strong Microsoft Excel skills
- Data-driven approach to collecting, analyzing, and reporting information
- Effective communication skills
- Critical thinking and innovation skills
- Structured problem-solving and root-cause analysis skills
- Time and priority management skills
- Fluent written and spoken English
- Power BI experience
- Alteryx or Flowcraft experience
Ford Motor Company Compensation & Benefits Highlights
-
Healthcare Strength — Eligible employees can access medical, dental, and prescription coverage starting on the first day, with some zero-cost plan options and free mental health support. Benefits materials highlight comprehensive healthcare as a core pillar.
-
Retirement Support — Employees can enroll in a 401(k)-style plan from day one, and some salaried plans include a company match of $0.90 per dollar on the first 5% contributed. Official summaries also describe financial-planning support.
-
Parental & Family Support — The package includes paid parental leave, fertility, surrogacy, and adoption benefits, plus a ramp-up program for new parents returning to work. Flexible family-care days and other time-off options support caregiving needs.
Ford Motor Company Insights
What We Do
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
Ford Motor Company Offices
OnSite Workspace
