Top Operations & Support Jobs

Provide technical support for the ServiceNow platform: troubleshoot platform/DB-level issues, analyze logs, run SQL queries, read Java/JavaScript code, coordinate with engineering, mentor junior team members, and deliver excellent customer experiences.

Provide high-level administrative support to the President, CPO, and COO: manage schedules, coordinate meetings and leadership events, prepare materials, track projects, liaise across departments, and process executive expense reports via Concur. Serve as backup Sr. Executive Assistant and proactively anticipate executive needs while maintaining confidentiality.

Lead a Sales Operations team supporting Americas sales leadership: forecasting, pipeline analytics, territory and quota planning, incentive compensation design/administration, deal structuring, reporting, and cross-functional programs to accelerate sales.

Provide high-level administrative support to the EVP of Cloud Engineering & Support and executive leadership: manage complex calendars, coordinate meetings and leadership offsites, prepare materials and presentations, track projects and deadlines, act as cross-departmental liaison, and oversee expense reports via Concur while maintaining confidentiality and proactive problem-solving.

This role involves managing technical support operations, ensuring KPIs are met, leading recruitment efforts, handling customer escalations, and overseeing incident management while fostering a collaborative team culture.

Partner with UKI sales leadership to manage sales operations: drive pipeline hygiene, forecasting accuracy, territory and quota planning, and deliver data-driven insights. Lead planning cycles, automate processes, prepare QBRs, and present analytical recommendations to senior VPs to increase sales productivity and predictability.

Oversee facilities management and employee programs at ServiceNow's Sao Paulo site, ensuring effective operations, vendor management, and stakeholder engagement.

The Senior Manager of Platform Architecture leads a team to deliver strategic outcomes, ensuring architectural excellence while fostering customer relationships and team development.