Top Operations & Support Jobs

Provide high-level administrative support to VP-level leadership: manage complex calendars and scheduling, draft correspondence and presentations, arrange travel and reconcile expenses, assist onboarding and internal processes, identify and facilitate organizational solutions, and optimize leaders' time while leveraging AI tools to improve workflows.

Provide day-to-day technical support for an AI Assistant platform built on ServiceNow. Troubleshoot AI responses, agentic workflows, API integrations, and observability data; reproduce and document bugs; perform configuration changes; triage and escalate issues; ensure SLA adherence; contribute to knowledge bases and communicate technical findings to customers.

Lead a Sales Operations team supporting Japan field sales: deal structuring, quoting, quota and compensation design, reporting, process optimization, training, and cross-functional programs to accelerate sales.

Lead ITSM operational activities and strategic service management initiatives across Digital Technology. Guide MSPs, design and mature ITIL/Agile/Lean-based processes, drive automation, KPIs, and ServiceNow platform optimizations to improve efficiency, resilience, and customer experience.

Resolve customer technical cases for the ServiceNow platform by diagnosing platform- and DB-level issues, analyzing logs, writing and running SQL queries, reading Java/JavaScript code, coordinating with development teams, mentoring junior engineers, and improving processes to ensure timely customer resolution and high-quality support.

Document and map end-to-end GTM processes, produce structured BRDs and acceptance criteria, leverage AI to accelerate documentation, coordinate project delivery and testing, and support launches and user acceptance testing across cross-functional teams.