Top Operations & Support Jobs

Owns web publishing and content operations for the ServiceNow Community platform. Responsibilities include building and deploying pages, managing CMS configuration, navigation, permissions, content migrations, quality assurance, external media properties, stakeholder requests, governance, training, and workflow improvements. The role partners with engineering, product, UX, brand, marketing, and business teams to deliver scalable, accurate, discoverable customer-facing digital experiences.

Leads Customer Excellence Group field operations across EMEA, owning operational strategy, annual planning, performance management, forecasting, capacity modeling, reporting cadences, and cross-functional execution. Partners with executive leadership, Finance, HR, Sales, and Workforce Planning to drive customer success, renewals, resource allocation, transformation, and growth. Builds and develops a high-performing operations team, standardizes processes, supports strategic programs, and delivers executive-level communications in a complex, matrixed organization.

Provides confidential administrative and personal support to an SVP and executive team. Responsibilities include tracking action items, coordinating schedules and errands, managing logistics, maintaining discreet communication, and organizing executive offsites in Israel and abroad. The role requires full-time onsite work in Tel Aviv, flexibility beyond regular hours, bilingual Hebrew and English communication, and proficiency with Microsoft Outlook and Office applications.

Serve as a strategic operational partner to a GM by managing executive time, business rhythms, cross-functional coordination, strategic initiatives, communications, meetings, board logistics, travel, offsites, and office operations. Prepare decision materials, track priorities and blockers, coordinate leadership forums, improve organizational processes, and exercise discretion when handling confidential information.

Improves Global People processes by documenting current states, analyzing performance, conducting root-cause analysis, and applying Lean Six Sigma, process mining, automation, and AI. Develops target-state workflows, SOPs, and process maps; monitors KPIs; coaches stakeholders; supports change management; and partners with Product, PMO, and Operations teams to implement continuous improvement initiatives.

Support VP-level leadership by managing complex calendars, meetings, correspondence, travel, visas and passports, expenses, credit card reconciliation, confidential materials, new-hire setup, and internal processes. Resolve scheduling and organizational issues, prioritize executive time, facilitate solutions, and assist with presentations, reports, and leadership projects. The role also requires leveraging AI in work processes, decision-making, or problem-solving.

Resolve complex technical support cases involving the ServiceNow platform, including platform and database-level issues. Troubleshoot using diagnostic tools, logs, JavaScript, Java, SQL, networking, and infrastructure knowledge. Communicate with customers and development teams, coordinate escalations, and provide timely solutions through multiple support channels. Mentor junior support engineers, contribute to process and product improvements, and deliver high-quality customer service.