Top Operations & Support Jobs

Answer inbound calls from healthcare providers to resolve benefit, billing, authorization, and eligibility issues. Navigate complex systems to resolve on first call, document issues, build provider relationships, and follow company policies and procedures.

Answer inbound calls from healthcare providers to resolve benefit, billing, authorization, and eligibility issues. Navigate complex computer systems to resolve issues on first call, document provider interactions, identify trends, and build positive provider relationships while complying with company policies.

Provide high-level administrative support to the Market CEO and senior leaders, including calendar and travel management, expense reports, meeting and event coordination, preparing and distributing materials, managing confidential information, office logistics/onboarding, liaising with facilities, and other office management duties.

Provide escalated customer service support, answer CSR policy questions, coach and hold team members accountable, communicate procedural changes, monitor queues and metrics, assist staffing and service-level improvements, and perform other duties as assigned.

Handle inbound calls from healthcare providers to resolve benefits, billing, authorizations, and eligibility issues. Navigate complex computer systems, document provider issues, and build positive provider relationships while meeting company policies.

Answer inbound calls from healthcare providers to resolve eligibility, billing, authorizations and benefit questions. Navigate complex computer systems to identify issue status, document provider interactions, track trends, and deliver compassionate, first-call resolutions while following company policies and possible reassignment directives.

Lead day-to-day operations of a large Producer Help Desk site supporting field sales agents. Manage staffing, coaching, performance, training, compliance, projects, system implementations (CRM/tools), vendor relationships, and continuous improvement to meet business and sales support goals.

The Senior Director of Health Plan Strategic Partnerships leads strategic initiatives with health plan clients to enhance relationships, ensure satisfaction, and provide measurable value. They manage a team, develop client strategies, and oversee contract negotiations to support organizational goals.

The Scheduling Specialist manages patient referrals and visit schedules, utilizes an online system for coordination, and communicates with field staff to resolve scheduling issues.

Manage production, printing, and mailing of Stop Loss documents; operate Greensboro mailroom and shipments; support print production and proposal binder assembly; train as backup to production staff; coordinate with Stop Loss group and Production Manager to ensure timely distribution and workflow tracking.