Top Operations & Support Jobs

Monitor and support RPA production environments, troubleshoot bot failures, perform root cause analysis, execute recovery and deployment procedures, and analyze logs and performance metrics. Create Excel and Power BI reports, coordinate with business and technical teams, support upgrades and maintenance, maintain documentation, ensure governance compliance, and identify automation improvements. The role requires working a 5:45 PM shift.

Handles outbound calls to healthcare providers and insurers, identifies assistance needs, resolves benefit, billing, authorization, and explanation-of-benefit issues, navigates complex computer systems, answers questions, builds provider relationships, and documents issues for trend reporting. This fully remote role includes paid virtual training, flexible shifts, occasional overtime or weekend work, and requires a secure dedicated workspace and wired high-speed internet.

Provides enterprise technical support through email, chat, self-service, and phone channels. Handles incident response, issue prioritization, service requests, installations, deployments, troubleshooting, and problem resolution. Documents activities, supports end users and vendors, performs process gap analysis, recommends service improvements, and maintains knowledge of technology, procedures, and solutions. The role requires strong communication skills and experience with service desk tools, ServiceNow, remote support, Microsoft 365, and telephony systems.

Supports Veterans’ Medical Disability Examination order processing by completing assigned tasks, monitoring deadlines, communicating status updates, identifying operational and database issues, and escalating delays to leadership. Coordinates with operational departments to meet contract requirements and KPIs. This fully remote role includes six weeks of virtual training and requires flexibility across 4:00 a.m. to 8:00 p.m. CST business hours, with occasional overtime.

Provide technical support for hardware and software issues, document incidents, train users, and manage IT inventory while ensuring compliance with security policies.

Analyzes business processes and translates business needs into technical software requirements. Facilitates communication among stakeholders, product teams, architects, and engineers; documents functional and non-functional requirements; develops end-to-end test plans; and maintains technical documentation. The role requires independent problem-solving, software implementation experience, technical writing, enterprise application knowledge, U.S. citizenship, up to 10% travel, and eligibility for a federal security clearance.

Leads global customer engagement, escalation governance, and business-IT alignment for IT Support Services. Builds stakeholder relationships, manages high-severity incidents, drives proactive service improvements, promotes technology and self-service adoption, and uses customer and operational data to improve outcomes. Directs a distributed team across the United States and Philippines while strengthening accountability, service delivery, and employee experience.

Provides high-level administrative and operational support to the COO of Provider Operations. Responsibilities include complex calendar and travel management, executive meeting coordination, confidential information handling, preparation of presentations and briefing materials, tracking decisions and follow-ups, approval workflows, office support, and coordination with enterprise partners. The role requires strong judgment, discretion, organization, executive presence, and proficiency with Microsoft Office and AI productivity tools.

Provides clerical and administrative support, including filing, scheduling, data entry, telephone communication, report follow-up, medical record scanning, chart reviews, audits, physician order processing, and professional communication with internal and external stakeholders.

Supports large-scale enterprise Mainframe operations across multiple LPARs, handling high-volume batch requests, monitoring SLAs, executing workload automation and maintenance changes, and escalating operational issues. The role supports CICS, DB2, and WLAaaS environments, uses ServiceNow and approved AI tools to improve workflows, and enforces physical security protocols during onsite data center operations. Requires full-time onsite night-shift work.