Top Operations & Support Jobs

Lead strategy and execution for Notion's Partner programs: build revenue and capacity models, run planning cadences, define systems and reporting, optimize partner processes, design incentives and tiering, and partner cross-functionally to scale ARR growth and improve partner experience.

Analyze and improve sales processes and systems, manage Salesforce configuration and change control, design and implement CPQ/quote-to-cash solutions, collaborate with RevOps/Finance/Legal, drive projects end-to-end, provide day-to-day Salesforce support, ensure testing and documentation, and use AI tools to automate and accelerate seller workflows.

Provide escalated billing and payment support for SaaS customers, troubleshoot payment and processing errors, triage complex issues to engineering and accounting, collaborate cross-functionally to improve workflows, maintain KPIs and documentation, and contribute product feedback to enhance payment processes.

The role involves designing, implementing, and measuring the customer journey post-sale, leading cross-functional operations across GTM, managing teams in Sales Ops, Partner Ops, and Customer Success Operations, and ensuring pipeline health and operational metrics are met.