Administer Windows, Linux, virtualized systems, networks, Microsoft 365, identities, endpoints, backups, and security controls. Provide Tier 2 and Tier 3 support, resolve infrastructure issues, manage patching and vulnerabilities, onboard and offboard employees, maintain documentation, track assets and licenses, and automate routine IT tasks. The hybrid role requires on-site work in Maryland several days per week.

Provides first-line technical support for enterprise customers using critical infrastructure cybersecurity products. Responsibilities include triaging and resolving common issues, troubleshooting Linux and networking environments, documenting cases, using AI tools, supporting upgrades and configuration changes, contributing to the knowledge base, escalating complex issues, and participating in a weekend on-call rotation.

Provide first-line technical support to enterprise customers through email, chat, phone, and ticketing. Triage and resolve common issues, document cases, support upgrades and configuration changes, use AI tools responsibly, escalate complex problems while retaining ownership, and contribute to a peer-reviewed knowledge base. Participate in a weekend on-call rotation approximately once per month.