Top Operations & Support Jobs

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Lead GitLab's pipeline growth strategy and operating cadence to drive predictable, scalable pipeline and revenue outcomes. Partner cross-functionally to set targets, capacity plans, and program mix; define global pipeline standards, hygiene, and taxonomy; run pipeline reviews and governance; and deliver analytics, dashboards, and recommendations to improve forecast accuracy, conversion, velocity, and execution quality across inbound, outbound, partner, and expansion motions.

Lead and scale GitLab's Bengaluru support hub: design org structure, hire and develop managers and engineers, own SLAs and KPIs, implement escalation and shift models, integrate AI tooling, and coordinate global support operations across regions.

Lead and grow a distributed EMEA Support Engineering organization, owning people strategy, service delivery, SLAs, escalations, regional coordination, AI-assisted tooling adoption, and representation of EMEA customer needs into product and global support strategy.

Lead and scale GitLab's AWS and GCP marketplace and funding operations. Own marketplace processes, administer hyperscaler tooling (Tackle.io, Salesforce), drive funding initiatives (SCA, MPOPP, MCCP), resolve escalations, build AI automation agents, govern processes, manage vendor relationships, and coordinate cross-functional stakeholders to ensure accurate, scalable hyperscaler go-to-market execution.

Support and maintain a 10+ tool revenue tech stack, troubleshoot and provision end users, coordinate vendors, identify and implement process and integration improvements, build reporting and dashboards, document workflows, and partner cross-functionally to drive tool adoption and automation across GTM teams.

Provide high-touch support to two VPs of Engineering by managing complex calendars, travel, expenses, meeting preparation, event coordination, and cross-functional logistics in an all-remote environment. Build operating rhythms, synthesize information into agendas and trackers, handle confidential matters, and partner with People Ops, IT, Security, and recruiting to keep priorities and follow-through on track.

Provide executive support to two VPs in the CRO organization: manage complex multi-time-zone calendars, coordinate domestic and international travel, plan team events and off-sites, support recruiting and onboarding logistics, prepare and reconcile monthly expenses, provide backup coverage for other EA partners, and lead special projects to reduce operational friction across teams.