Top Operations & Support Jobs

Owns U.S. health insurance taxonomy, policies, database quality, and operational standards. Partners with Product, Engineering, Operations, and Analytics teams to translate insurance requirements into scalable systems, monitor database health, manage quality assurance, investigate provider-matching issues, and lead continuous process improvements. Serves as the subject matter expert and final escalation point for insurance policy and taxonomy decisions.

Manage end-to-end email and phone support for healthcare providers, resolving cases in Salesforce, maintaining accurate provider data, recommending improvements, and escalating complex issues. Collaborate with onboarding, client success, and sales teams to deliver a unified provider experience. Meet service-quality KPIs, adapt to new tools and processes, and contribute to training and continuous improvement initiatives.

Lead a team of 8-10 to manage provider data operations: oversee daily workflows, ensure quality and SLAs, coach staff, drive process improvements, partner cross-functionally, and pilot AI/automation to scale and improve data quality.

Zocdoc seeks to connect with candidates interested in improving healthcare. This general interest role emphasizes collaboration and innovation.