Top Operations & Support Jobs

Provide quoting and deal-structuring support for global sales, negotiate with customers, resolve post-deal issues, enforce pricing policies and internal controls, and collaborate cross-functionally with legal, contracts, finance, revenue, and product teams.

Manage complex customer incidents and escalations from triage through resolution, coordinating support, engineering, product, and leadership stakeholders. Lead customer and internal communications during critical events, prioritize response strategies, and develop monitoring, automations, runbooks, training, and retrospectives. Identify recurring cloud and product issues, drive operational improvement projects, mentor peers, and improve incident management processes.

Manage customer incidents and escalations from response through resolution, coordinating technical stakeholders and communications during sensitive or large-scale events. Implement monitoring, troubleshoot recurring cloud infrastructure issues, improve operational processes, document lessons learned, deliver incident-management training, lead improvement projects, and mentor peers. The role requires incident-management experience, technical support or IT experience, cloud familiarity, scripting knowledge, and strong cross-functional problem-solving skills.

Manages the front desk and reception experience, welcomes visitors and employees, coordinates badging and vendor insurance, supports office events and research, maintains vendor relationships, orders supplies, handles shipping and receiving, and keeps reception and mailroom areas organized and presentable.

Leads Datadog’s APJ Technical Enablement Management team, developing managers, driving customer training adoption, and strengthening Sales and Customer Success partnerships. Owns enablement strategy, demand generation, intake and capacity planning, quality standards, KPI reporting, and program ROI. Coaches team members, supports recruiting, promotes responsible AI adoption, and collaborates with technical, product, engineering, sales, and customer success leaders to improve scalable enablement delivery. Requires technical proficiency, people-management experience, and up to 25% regional travel.

Provides high-level administrative and scheduling support to executives. Responsibilities include managing complex calendars, coordinating meetings and events, arranging calls and dinners, preparing agendas and materials, tracking action items, supporting executive team projects, and handling confidential information. The role requires strong organization, communication, discretion, multitasking, and proficiency with Google Workspace in a fast-paced hybrid workplace.

Supports the global legal team by improving and automating processes, implementing and troubleshooting legal technology solutions, maintaining knowledge resources, conducting sanctions screenings, analyzing data, managing legal systems, responding to stakeholders, and coordinating ad hoc projects.

Supports enterprise sales leadership across the Americas by analyzing business performance, identifying revenue and sales-effectiveness opportunities, planning headcount and territories, managing KPIs, and executing strategic initiatives. Partners with Sales, Marketing, Customer Success, and other teams on operating rhythms, forecasting, QBRs, process improvements, and cross-functional projects. Requires strong analytical, communication, stakeholder-management, and problem-solving skills, plus experience in GTM operations, consulting, investment banking, or SaaS.

Provides supervised technical support for employees, including laptop deployment and collection, account management, troubleshooting, ticketing, inventory maintenance, documentation, conference-room communications, MFA/MDM support, access management, and basic security incident response. The intern participates in orientations, team meetings, and knowledge-sharing while developing practical IT support and SaaS workflow skills during a six-month academic internship.

Supports day-to-day Sydney office operations by welcoming visitors, assisting employees, maintaining supplies and inventory, coordinating vendors, managing service tickets, conducting floor walkthroughs, supporting safety protocols, organizing events, and assisting with office moves, build-outs, and openings. The role requires strong organization, communication, multitasking, problem-solving, spreadsheet, and relationship-management skills in a fast-paced, rapidly growing environment.