Top Operations & Support Jobs

Investigate and resolve complex APM escalations, build tooling and troubleshooting workflows, mentor and enable global support, and partner with Engineering/Product to improve tracing, instrumentation, and observability.

The Lead Creative Operations Manager will improve operational efficiency across creative workflows, partnering with leadership and managing project systems. They will drive speed and quality for initiatives while leading strategic decisions and team collaboration.

The Billing Operations Analyst supports cross-functional teams by resolving billing inquiries, managing requests, and enhancing operational efficiency in the Finance department.

The Director will manage Technical Support Engineering teams, mentor staff, oversee performance metrics, and drive strategic initiatives for customer support.

Provide multi-channel technical support for Datadog customers: reproduce and resolve issues across integrations, educate users via tickets/chat/screen sharing, contribute product feedback to internal teams, and specialize in Datadog product areas. Hybrid role requiring office presence and rotating weekend availability.

The Maintenance Assistant ensures workplace standards by maintaining cleanliness, handling mailroom operations, and performing light facilities maintenance tasks. Responsibilities include floor walkthroughs, managing service requests, and coordinating vendor activities.

Provide quoting and deal-structuring support for global sales, negotiate with customers, resolve post-deal issues, enforce pricing policies and internal controls, and collaborate cross-functionally with legal, contracts, finance, revenue, and product teams.

Provide high-level administrative support to NYC-based executives: manage complex schedules, coordinate meetings and events, prepare materials, track project action items, assist with new-hire and office functions, and maintain confidentiality while working in a fast-paced, collaborative environment.

Provide advanced technical support for public-sector customers running mission-critical, highly regulated hybrid and multi-cloud workloads on Datadog. Troubleshoot complex issues across integrations, APIs, networking, cloud, and OS layers; handle escalations and incidents; mentor junior engineers; collaborate with Product, Engineering, Sales, and Customer Success to validate bugs and drive adoption. Work in-office on a hybrid schedule and participate in on-call rotations.

Manage and mentor a team of Premier Support Engineers to troubleshoot customer issues, own team performance, drive productivity improvements, collaborate on escalations, and partner with senior leadership to deliver technical support, demos, and product expertise.