Top Operations & Support Jobs

Investigate and resolve complex Datadog Agent escalations, lead technical calls, mentor global support, run office hours, collaborate with Engineering/Product to improve the platform, and automate troubleshooting using scripting and container knowledge.

Partner with Channels & Alliances to run recurring operational processes, build and maintain Salesforce reports/dashboards, ensure data integrity, coordinate vendors, document playbooks, identify automation/AI opportunities, and support cross-functional stakeholders to scale GTM operations.

The Associate will manage the sales productivity tool ecosystem, drive AI tooling strategy, evaluate new tools, ensure integrations, and improve vendor performance to enhance sales productivity.

Provide technical support and product expertise to Datadog Premier customers via phone/chat/tickets, reproduce issues across integrations, run health-checks and demos, create documentation, drive product conversations, and participate in customer-facing cadence and events in a hybrid office role.

Investigate complex customer escalations involving Real User Monitoring, sessions, telemetry gaps, SDK behavior, tagging, sampling, and performance metrics. Lead technical calls, reproduce customer environments, troubleshoot logs and runtime behavior, mentor support engineers, conduct enablement sessions, and collaborate with Product and Engineering to improve Datadog’s platform, tooling, documentation, and roadmap.

Owns the operational infrastructure supporting Technical Solutions Enablement, including systems, governance, knowledge management, workflows, reporting, documentation, and continuous improvement. Manages intake, handoffs, business requirements, dashboards, tool rollouts, automation, and AI-enabled workflows. Provides project management for strategic priorities and OKRs while partnering with systems, analytics, technical, and business teams to improve scalable execution.

Provide high-level administrative support to executives: manage complex calendars, coordinate meetings and events, prepare meeting materials, track projects and action items, support hiring/onboarding and office functions, maintain confidentiality, and collaborate with the Executive Support team in a fast-paced, hybrid environment.

Leads the GTM Enablement Operations center of excellence, establishing operating models, governance, processes, technology capabilities, analytics, and AI-enabled workflows. Manages Operations and Systems & Analytics teams, develops measurement frameworks and dashboards, and oversees major cross-functional initiatives such as sales kickoffs and enterprise launches. The role requires executive stakeholder management, enterprise technology implementation, organizational leadership, and continuous improvement across a high-growth SaaS environment.

The Director will manage Technical Support Engineering teams, mentor staff, oversee performance metrics, and drive strategic initiatives for customer support.

Provide quoting and deal-structuring support for global sales, negotiate with customers, resolve post-deal issues, enforce pricing policies and internal controls, and collaborate cross-functionally with legal, contracts, finance, revenue, and product teams.