Top Operations & Support Jobs

Handle inbound incident calls in Swedish and English to triage and document identity theft, fraud, and breach cases. Provide courteous support, gather evidence, liaise with creditors and agencies, escalate complex incidents, and coordinate remediation with internal teams.

Provide high-volume customer and carrier support for telecom products (caller ID, LNP, routing). Manage porting orders, tickets, SLA adherence, escalate complex issues, liaise with engineering, analyze KPIs, and support 24/7 operations.

Provide operational B2B customer support: manage user access and passwords, handle inbound/outbound calls, resolve first‑level incidents, escalate technical issues, use CRM/ticketing tools, support service reporting and dashboards, and drive continuous improvement.

Create, optimize, and maintain clear knowledge articles and scalable content for internal agents. Translate complex policy and technical guidance into user-friendly formats, improve search discoverability through keyword research and analytics, identify knowledge gaps, recommend content and process improvements, and manage multiple stakeholder-driven content projects independently.

Manage telecommunications provisioning and customer support tickets, process and interpret LSRs and related records (LOA, COB, CSR, LIDB, CNAM, E911), coordinate with vendors and customers, monitor queues, perform QA activities, and support training and special projects to ensure accurate, timely voice service delivery.

Manage and govern the Salesforce application portfolio, maintaining inventory, lifecycle, costs, and dependencies. Drive governance for onboarding, enhancements, renewals, rationalization, and retirement. Partner with stakeholders on roadmap, investment decisions, and capability mappings. Monitor utilization and develop dashboards and business cases to optimize portfolio value, compliance, and vendor relationships.

Evaluate calls, chats, emails and Salesforce tickets using QA scorecards to ensure SLA adherence, data integrity, resolution quality, and compliance. Produce QA reports, analyze trends, support coaching, calibration, and process improvements, and leverage Excel, Salesforce, and automation/AI to drive insights and efficiency.

Remote internship supporting consumer operations—assist with day-to-day operational tasks such as data entry, document processing, basic reporting, and cross-functional coordination. May require occasional in-person attendance at work-related events. Specific responsibilities and qualifications are not provided (TBD).

Support and resolve high-touch consumer escalations and litigation-related inquiries. Conduct fact-finding, research, and documentation; liaise with internal teams and external agencies; manage case reporting, ticketing, customer communications, onboarding, fraud investigations, and business continuity activities. Maintain training materials, ensure compliance with privacy and consumer reporting rules, and train/onboard team members to meet service-level and quality goals.

Handle high-touch consumer escalations and investigations, liaise with internal and external stakeholders, maintain reporting and ticketing, support onboarding and training, ensure regulatory compliance and privacy (PIPEDA), and recommend process improvements to resolve complex consumer cases.