Top Operations & Support Jobs

Investigates and resolves high-touch consumer escalations, complaints, fraud inquiries, and credit-file issues. The role manages email, phone, written inquiries, Remedy tickets, reporting, and operational workflows while partnering with Legal, Compliance, Customer Service, Sales, Product, IT, and external agencies. It maintains investigation procedures and training materials, supports business continuity, ensures PIPEDA and regulatory compliance, provides customer communications, and recommends process improvements. French fluency is required.

Leads a team responsible for data onboarding, integrations, audience activation, and operational support. Oversees ingestion pipelines, audience delivery across DSPs and partner platforms, monitoring, troubleshooting, root-cause analysis, documentation, and process automation. Partners with Product, Engineering, Sales, Client Success, and external providers to improve integrations, platform reliability, and enterprise implementations.

Manages root cause analysis requests from intake through approval, translating complex technology incidents into customer-facing reports and communications. Supports incident updates, customer inquiries, technical bridge calls, service-level reporting, and follow-up meetings. Partners with technology, engineering, legal, sales, compliance, risk, and delivery teams to document causes, actions, system availability, and customer impacts.

Manages complex credentialing and recredentialing cases for U.S. and international applicants. Verifies identity, permissible purpose, authorized product use, business legitimacy, and regulatory compliance through due diligence, research, and document review. Handles escalated client inquiries, advises business partners, mentors team members, documents findings, and recommends process improvements. The role requires strong judgment, communication, investigative research, and knowledge of applicable regulatory requirements.

Provides empathetic support to customers affected by fraud, identity theft, and data breaches. Conducts telephone interviews, reviews and documents case information, assesses incidents, coordinates with customers, clients, specialists, creditors, and government agencies, and guides individuals through identity restoration and remediation. The role manages multiple cases, maintains accurate records, communicates updates, escalates complex matters, and explains available support options. Fluency in Croatian and English, customer service experience, strong organization, Microsoft Office proficiency, and experience with case management or CRM platforms are required.

Processes high-volume consumer correspondence by receiving, preparing, sorting, categorizing, scanning, batching, and indexing documents. Maintains accuracy, confidentiality, productivity, and quality standards while escalating issues and collaborating with supervisors and team members. The role is fully on-site, requires multitasking and independent work in a changing environment, and includes lifting up to 30 pounds. Preferred skills include OnBase indexing and knowledge of credit reporting laws.

Manages IT support and service management processes, including incident, problem, change, and service transition management. Leads a 24x7x365 support team, coordinates with technology, security, business stakeholders, and vendors, and oversees service-level monitoring, governance, risk management, and process automation. Provides technical troubleshooting for networks, databases, application servers, Linux-Tomcat-Java environments, sessions, protocols, and LDAP. Develops staff, leads crisis response, and ensures reliable, secure service delivery.

Supports customers affected by fraud, identity theft, and data breaches by conducting interviews, assessing incidents, documenting case information, coordinating remediation, communicating with stakeholders, and providing empathetic guidance. The role manages multiple cases, escalates specialist issues, prepares correspondence, and explains available support options. Dutch and English fluency, customer service skills, strong organization, Microsoft Office proficiency, and experience with CRM or case management systems are required.

Provides first-line customer support for TransUnion products and services through telephone, email, face-to-face, and online channels. Logs, investigates, tracks, and resolves customer queries while maintaining accurate records, service standards, and regular updates. The role requires strong communication, customer service, Microsoft Office and Excel proficiency, and use of internal systems. It also contributes to service improvements and relationship building across internal and external stakeholders. The position follows rotating shifts and requires hybrid attendance at a TU office at least two days weekly.

Serve as a strategic advisor to the SVP of US Solutions by leading strategic planning, executive communications, governance, performance tracking, reporting, and cross-functional initiatives. Coordinate operating rhythms, business reviews, and special projects while developing recommendations and insights for senior leadership. Drive alignment, change management, organizational effectiveness, and execution across Product, Technology, Sales, Finance, Operations, and Legal teams.