Top Operations & Support Jobs

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Provide technical support for Imprivata products across customer lifecycles. Diagnose and debug complex software in networked and virtualized environments, reproduce and resolve customer issues, escalate defects to engineering, maintain CRM case records, create knowledge articles, and deliver peer training. Requires shift flexibility and occasional travel for onsite support.

Provide part-time desktop and end-user IT support: manage service desk tickets, image and configure workstations, onboard new hires, maintain inventory and licenses, support printers and peripherals, perform PC maintenance and Active Directory tasks.

Part-time IT intern providing desktop and end-user support: process service desk tickets, image and configure workstations, assist onboarding, maintain inventory and licenses, manage printers and Active Directory assignments, perform basic repairs and PC maintenance.

Part-time IT intern providing desktop and service-desk support: troubleshoot and repair PCs, image and configure workstations, onboard new hires, manage Active Directory, maintain printers, track inventory and software licenses, and document procedures.

The Executive Assistant supports the CEO and executive team with scheduling, travel coordination, expense reporting, meeting organization, and maintaining confidentiality while ensuring smooth operations.